Express Estate Agency
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Variable customer engagement.
Contact was variable depending who I was engaging with. I had to chase for updates and information more than I think I should have done. The customer portal seemed to lack updates (including the offer I ultimately accepted - which still doesnt show im the system after a week). After I asked to change property sales manager, things improved a little. Still not to the level I would have expected. That said, my house is sold, so I can't complain too much.