10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
Quick and easy to process the change from EDF online - it did take 3 weeks for me to get the cheap rate which I was a bit disappointed in because I would have paid more for my cheap rate electricity so that is only reason I didn’t give a 5 star rating - I think EON say approx 2 weeks to change over fully.
Reasonable easy to transfer to a new tariff but the tariff suggested on my e-mail did not show on the website when I clicked the link.
Excellent customer service. I always get an immediate response to any concern I may have. I find the system efficient and staff are always helpful and polite.
I phoned in twice and the second time the person I spoke to was a lot more helpful and steered me through the various new fixed tariffs that were available to me. Tariffs seem a bit of a nightmare so some guidance was welcome. The person I spoke to was also able to merge my two accounts, SolarPV and Dual fuel so that I can access both of them.
Great affordable prices and fantastic customer service teams well done e.on
Really easy switch and a nice app
My switch from another provided was easy and very swift.
Had no problems and keep me informed of what's goung on
The advisor was very helpful. I had phoned with regards to a faulty meter and an appointment was sorted easily to fit a new one. She also helped me with a new tariff which is slightly less than the current one.
They are easy to contact if you have a problem and their prices are good
Everything running smoothly till now
Really great company
I’ve been with E,ON for a few years now. I think they offer a good range of tariffs, that would be of interest of most people. I have just changed my tariff to one that I believe will save me money. It was very easy to do, all online. If I can do it, anybody can
Good and quick service.
I had to contact E.ON Next Energy about the sudden passing of my husband and I needed to change the name on the account they were really good and very friendly and very quickly they got it all set up and all with the minimum of stress for me .
My electricity bill quadrupled all in one go since my initial quote. I have been off sick with physical and mental health issues and the increase in payments has been detrimental to this and have been reduced to half pay, due to my illnesses. I tried to reach out to Eon for help and advice (including my income and expenditure details) and was told that there was nothing that could be done about the increase from £60/month to £124.
I couldn't get export reading as can't reach meter. My liason officer sent it with rest of paperwork but she sent import instead of export. At least when I rang Eon and explained my problem they came back stating they'd get it from their end.
Very sympathetic to my needs in difficult times.
Helpful and friendly customer service
;:Smooth and no problems at all quick refund
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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