10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
I have always had good experience with Eon Next.When ever I contact them the representative has always been able to answer any of my queries .They are always polite and attentive.
all good service
It was relatively straightforward to renew. I could also have spoken to a customer service worker if necessary.
The new connection process has been seamless from start to finish. Eden has been absolutely fantastic keeping me updated via email along the way. 3 houses fitted with gas and electric meters within 3 weeks when other company’s quoted me a lead time of 3/4 months!! I would definitely recommend EON and will use them again for my future new builds. Thanks
If I could given Eon next 0 stars I would. They have unlawfully over charged me over £4000 for my gas and electric over 5 years due to their own misbilling error. This has left myself a single working mother in fuel poverty and having to pay over draft fees just to pay my bill and resort to using food banks. They are refusing to refund this £4000 and now insisting I have a smart meter installed, even though I have been requesting this for 5 years and they have refused to install
Your postcode system is out of date when registering previous address as a new customer. Furthermore, there is no option to manually enter an address. To create an account, you gave me no option but to enter false details.
Efficient on all fronts.
Did not follow my email instructions and switched my supply when I had asked to cancel the switch several times different people replying to a long string of emails. In the end I had to ring to sort out my new tariff
The company is reliable and try to help wherever you need help
fantastic service quality
Hassle free
Now thar they don't keep pestering me to have a smart meter
We were giving very helpful advice about our new tariff, by one particular lady at E-on. Which got our problem resolved...
Very efficient and very easy just follow the instructions no problem
The first persons I spoke with on the phone was friendly and helpful.
Convenient and direct.
Being forced to have a Smart Meter installed. Nowhere did the agent state that I have the right to opt for a Dumb Mode Smart meter where I submit the readings. Eon is scamming people and need reporting to the authorities. Not happy at all plus you have put my bill up.
Very understanding lady who guided me through the best deals
Thanks for lowering my duel fuel bill
I think being honest and not beating about the bush
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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