10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
Dear E-on next, Don't know any other companies so my experience is not based on dealing with other providers. Seems the service is good:helpful,knowledgeable,polite. But the prices are simply obscene .Whether it is your fault or not -don't know.Kira Finkelstein(Mrs.)
Easy to use, the app recommends a refund amount based on usage calculation. One click and it is on its way. The DD is also reviewed regularly to ensure payments are up to date.
Simple to use
Straight forward applied for my rebate and it was in the bank with in a week.
The communication from the beginning has been great and so far so great.
Recently requested a refund as my account was in quite a bit of credit. Really easy to sort out online, was made aware that my monthly payments would increase slightly due to this before I finalised my requests. The refund was back in my bank account 4 days later. Never had any issues with E.ON, been with them for years, good communication via email and through the app.
My electricity from Eon was a dual day rate and economy night rate. My contract renewal offer stated I could save even more more money if I paid a single rate for day and night. To get this saving I would have to phone in and the Eon customer representative would arrange for this to happen.I phone in and the customer representative just quoted the offer I had received by email. It tooked several minutes to convince her that I could get a better single rate even though I hade a dual reading meter. She eventually said she would speak to the metering team and put me on hold for another 5 minutes. When she came back she confirmed I could save a further £5 per month if changed to a single rate, which somehow was now available. I accepted the offer. I found it somewhat odd the a customer representative did not what was on offer and that a phone call that should have lasted 3/4 minutes turned into nearly 15 minutes.
So easy to get my credit payment returned
The price was cheaper than any one else. Always been satisfied.
Very quick and easy transfer process Competitive rates Very helpful customer service
Regulating the amount I pay is helpful. Payback from solar panels much appreciated. New tariff sadly lower than previous year. However I am recommending E-on to others.
All my questions were answered in a very polite manner.
E on next customer adviser Ashley was very helpful and very patient in listening to my questions. I would very much rate e on as helpful. Also response was very quick.
Every thing seemed to go ok
It’s easy to do and the refund came within a few days
Easy to navigate account and helpful
Good communication and service.
Polite and curtious
Very easy to change tariff with easy to follow instructions
It was easy to joint in online.
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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