E.ON Next Energy Ltd Reviews

The new Tariff appears to be value for money.

Excellent service all around. Thanks.

Great customer focused service

Easy to request, my account updated asap. Kept informed

Withholding part of my refund in case I have a big bill in winter is an absolute joke Whether my bill is big in winter or not , IS NONE OF YOUR BUSINESS , I'm not a child , I don't need your help and when I ask you to refund over a £100 to make money in my bank and not yours , You should just return my money Update I got your email Corporate bullshit Standardised answer I don't need or want any company I pay for a service to dictate to me how to manage my money I've always paid my bills on time and covered them for over 40 yrs See the words ..paid Your a service , I pay for your service , not the other way round You should do as I ask , your a service hence the word service My father at 87 was over £800 in credit last year That's an absolute disgrace , it's lawful overpayment..I call it robbery

Ringing me to say when I’m paying my bill what a joke I won’t be with you much longer not happy with the way I have been treated

Easy to use app, where you can help control payments, track usage and easily swap tariffs over. I’ve been with them many years and always found it an easy company to contact and sort my electricity out.

Very efficient and friendly.Also phone was answered quickly.

Very ,very simple,no fuss

Requested a refund all done and dusted in a few days excellent customer service

After arranging my new tariff I received an email from you addressed to The Executor of Alan Draycott with the old account number. I changed the account into my name under account number A-A77CAAC9 after my husband's death in 2022. After a telephone conversation with a very helpful employee, the matter has been resolved-the original account deleted.

I had got into credit by a significant amount, the process of requesting a refund was very straightforward and I received it quickly.

Refund dealt with swiftly.

Always willing to listen

Glad I got a refund. Nothing to get excited about. Thank you.

Fast efficient and welcome assistance at a difficult time

You will only let me reduce my standing order by 10% when I am in credit and you will not refund all of the money I have already paid you. You also make it sound as though you are doing me a favour by giving me some of the money back. UPDATE then reply with a condescending email assuming I’m a 7 yr old explaining how my account works.

They were helpful with the smart meter installation Statements are regular

Refund Received