Energy Ombudsman Reviews

The Energy Ombudsman responded knowledgeably, fully, understandingly and compassionately to my complaints about an energy supplying company's crooked and corrupt dealings. Due to circumstances the Ombudsman extended my information return date twice. They replied clearly about the problems and the resolution actions and saved us hundreds of pounds.

I found the web experience intuitive and fairly simple to use. I must emphasise that I'm reviewing the online process rather than the quality of the adjudication. On this occasion Tomato Energy admitted culpability and honoured their statutory and 'goodwill' obligations without objection, so the judgement/impartiality of the ombudsman was not a factor.

There is no question that without the assistance of the Ombudsman service I would have got nowhere with my complaint. No-one I spoke to at Eon next could understand the problem but going via the Ombudsman service got me higher up the food chain to someone who did understand and could arrange the necessary measures to be taken to sort things out

Despite initially encouraging conversations with my agent I am still no further forward. British Gas still ignores me or cannot explain where my £5000 has gone. My latest generated bill is pages and pages of "cancelled and reissued" but still shows zero payments. The ombudsman recommended a £150 credit be applied which I believe has been implemented but I'm still unable to access my BG online account despite it now passing the 28 day stage to act. I've been fighting with my incorrect account prior to leaving British Gas in April 2024! Now, over a year later and after numerous emails, live chats, calls and admissions that my account is incorrect I'm still in exactly the same place. Genuinely ready for British Gas to take me to court so at least I can get my points across. Blatant incompetence by BG followed by over a year of failed promises and inaction. Thank goodness I managed to break free and move to Octopus who I'm now paying significantly less but still handsomely in credit!

The online system is clear to navigate and easy to use. The Ombudsman representative contacted me the morning after I submitted my complaint against British Gas. He explained next steps, followed up quickly, and resolved the problem with BG. BG finally produced the necessary documentation confirming a nil balance, plus a goodwill cheque. Using the Ombudsman made a huge difference in holding BG to account. I had previously spent months going back and forth with them, getting nowhere. I'm now with Octopus and the difference in customer service is like night and day.

The people from the Ombudsman who contacted me were polite, knowledgeable and explained things clearly, but the ruling was a joke. I'm down £2000 because of advice my electricity company, Good Energy, gave me, but the compensation awarded was £50. Honestly, not even worth the hours that I spent completing forms, finding email trails and speaking to them on the phone. I'm now left with having to go through solicitors to resolve the issue. Also not helped by when i asked certain questions about why the responsibility/liability should lie in my set of circumstances, they keeps saying they were not in a position to answer that, which was not exactly helpful.

The Ombudsman Service resolved an issue for us in a short space of time. We had been experiencing problems for almost a year with our utilities supplier. After constant contact with the company and without the matter moving forward we contacted the Energy Ombudsman. They have resolved the issue in weeks and we are to receive an apology from the company.

Pointless, total waste of time. The formal objection on my behalf was incredibly weak, poorly written and missing 90% of the historical facts leading up to the stalemate with the appalling So Energy anyway, so when I accepted the option to appeal the obvious outcome, the ombudsman didn't bother responding and apparently the case is now closed with the situation in exactly the same place as it was when I started. I will have to employ a solicitor now which is obviously just adding to the expense of a disputed energy bill that is still racking up charges and my time, which is passing far too rapidly is, yet again, being wasted.

The Energy Ombudsman team arrived with a positive result in my favour .I am more than pleased with their efforts.

The energy ombudsman are a waste of time & energy after british gas could not get my smart meters functioning & broke numerous promises to resolve my problems with there smart meters & energy monitors I contacted them but would not recommend anyone to contact them as they have absolutely no power to get your energy provider to provide the service they should do.or to get compensation in any shape or form for the past 5 years of our dissatisfaction with the service british gas provide

After many months dispute with my supplier. The ombudsman’s involvement in the dispute was resolved within weeks and resolution was reached.

My experience is: Don’t waste your time with the Ombudsman. They are in my experience totally useless, lack common sense and potentially have no authority. If you want someone to read off a script, make you jump through hoops repeatedly to then do a ‘computer says no’ then do engage. Their system is antiquated and impossible to navigate. You spend weeks chasing them and when they do eventually come back to you, you have to do more work to then get a robotic individual fob you off. My experience with them has added to the negative impact of dealing with issues caused by EDF energy/SEEKA who are now holding my account hostage.

Sorted out a very complicated mess of our online energy accounts. A massive relief they took the case on, and resolved it.

DO NOT WASTE your time with these. the energy companies fund the ombudsman service, which means the staffs wages are paid by the energy companies we are complaining about , in effect. this is a massive conflict of interest and most people will not win

Richard was awesome to deal with. He understood my concerns very quickly and was able to get answers for me. The gas company wouldn’t address my issue for over 10 months —-Richard got results within 1 month. The process was open and honest and easy to follow. Richard checked in with me to make certain I understood what was happening and why. Ombudsman services very much appreciated

I think it’s wast off time going u guys u have no power over big energy companies

I appreciated the prompt response I received from energy ombudsman team. When I reached out with my complaint the timeline for my case was clearly communicated. I felt that my case was handled impartially, and the decision made reflected a balanced view of the facts. This made me feel confident that my concerns were heard and evaluated with care. I have not received enough money to cover my losses due to the negligence of the company, but now the suppliers will have to think twice before they do such a nasty thing to any small businesses like us!

I am very happy with the Ombudsman service. I was getting know where with my dispute with EDF and involving the Ombudsman's service got me the resolution I wanted. Their online portal lets you view evidence submitted and reply to it and gives you timelines as to when things will progress. I would not hesitate to recommend this service to anyone in dispute with their energy supplier.

Everyone I dealt with wad very helpful and professional