EN
Energy Ombudsman
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Impartial observation
I appreciated the prompt response I received from energy ombudsman team. When I reached out with my complaint the timeline for my case was clearly communicated. I felt that my case was handled impartially, and the decision made reflected a balanced view of the facts. This made me feel confident that my concerns were heard and evaluated with care. I have not received enough money to cover my losses due to the negligence of the company, but now the suppliers will have to think twice before they do such a nasty thing to any small businesses like us!