Energy Ombudsman
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Despite initially encouraging…
Despite initially encouraging conversations with my agent I am still no further forward. British Gas still ignores me or cannot explain where my £5000 has gone. My latest generated bill is pages and pages of "cancelled and reissued" but still shows zero payments. The ombudsman recommended a £150 credit be applied which I believe has been implemented but I'm still unable to access my BG online account despite it now passing the 28 day stage to act. I've been fighting with my incorrect account prior to leaving British Gas in April 2024! Now, over a year later and after numerous emails, live chats, calls and admissions that my account is incorrect I'm still in exactly the same place. Genuinely ready for British Gas to take me to court so at least I can get my points across. Blatant incompetence by BG followed by over a year of failed promises and inaction. Thank goodness I managed to break free and move to Octopus who I'm now paying significantly less but still handsomely in credit!