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Energy Ombudsman
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I highly recommend the Energy Ombudsman
The online system is clear to navigate and easy to use. The Ombudsman representative contacted me the morning after I submitted my complaint against British Gas. He explained next steps, followed up quickly, and resolved the problem with BG. BG finally produced the necessary documentation confirming a nil balance, plus a goodwill cheque. Using the Ombudsman made a huge difference in holding BG to account. I had previously spent months going back and forth with them, getting nowhere. I'm now with Octopus and the difference in customer service is like night and day.