Energy Ombudsman Reviews

Explained process really well. App easy to use and upload information.

My complaint was with British Gas. The complaint was signed off before the issue was resolved.

Worst company ever. They take unfair decisions and they are on the side of the big companies. Bev should not be working there. Shame on you Ombudsman. People really contact you hoping you will see the truth but it's the opposite.

I contacted the Ombudsman several months ago regarding a payment of £312 that was made through PayPal to my Barclays bank account but subsequently disappeared without a trace. I have been a customer of Barclays Bank, a major high-street bank, for over a decade without any issues. Over the past few years, I have consistently received payments into the same account via PayPal without any problems. I provided a letter from Barclays Bank confirming that no money was deposited into my account from PayPal at any point before, during, or after the date the payment was supposed to have been processed. Additionally, I included my bank statement from Barclays for the period surrounding the expected payment, which also confirms that no money was received from PayPal. This organisation is not only ineffective; it is also not fit for purpose. I wasted months providing evidence that I did not receive the payment, only for the allocated staff to reach a baseless conclusion. It is distressing to see larger organisations take advantage of vulnerable individuals. PayPal had even offered to refund me half the amount during the initial investigation, but I refused this offer because it made no sense to accept half of my own money. The investigation was biased. While the investigator accepted that PayPal processed a payment, they dismissed the evidence from Barclays indicating that no funds were credited to my account. He requested the same evidence I have already provided multiple times, leading to the conclusion that PayPal made a payment that I did not receive. This situation feels like outright robbery, and I will not give up until I receive the full amount owed to me.

The referral was a straightforward process. The result successful. We had been e mailing EDF for over 6 months without success. The ombudsman achieved success in less than a month.

Process explained clearly and got the result I wanted

I've had real hit and miss with the Ombudsman, first case handling was excellent and matter resolved. Second matter was a total waste of time. I did all the work the case handler took 6 months to see a simple sum, they have no empowerment over energy companies and there is no recourse if they energy provider doesn't follow the remedies. The energy ombudsman seem to have very slippery shoulders and any line manager or complaint isn't handled properly. A whole level of management could be removed for cost saving.

A wholly disappointing experience with no support towards the consumer. Clearly they are on the side of the energy companies. I will not be recommending a friend or family member to use this service.

The Energy Ombudsman's adjudicator stated that he was under no obligation to consider English law in his determinations and that with regards to my case he considered it likely that if English law were applied the outcome would be different. I think it outrageous that that Ombudsman decisions are allowed to be based on personal opinion without consideration of English Law.

I have had two interactions with the Energy Ombudsman. Though they are subject to limitations on the scope of their work and actions, I've found their service to be very quick, efficient and up front from the outset on what they can and can't do. As they have to be impartial, I am sure there is potential for people to feel let down when they don't get agreement on their issues. In my cases, the ombudsman dealt with things in a way that felt fair and reasonable. The staff I have dealt with have seemed very knowledgeable and the service is much faster than the very slow process of complaints in general. I would definitely recommend giving them a go, though, as others have said, they may not agree with your complaint and may be limited in what they can suggest as a remedy.

I experienced great service and support throughout the entire process. A quick resolution was achieved within a week.

When you feel like British Gas won't listen and won't deal with your complaint it is great to have someone impartial to look into the complaint. Once the Energy Ombudsman contacted British Gas with all my evidence it was amazing the difference in how my complaint was handled. It was finally resolved by British Gas and we were given compensation for the troubles caused.

Everything was explained plainly, no jargon. All actions was adhered too with a time scale. Friendly and polite case workers.

From start to finish ( Glenda ) the ombudsman explained everything to me regarding the process. She phoned/emailed when she said she would . Obviously read OVO's contact with myself ( I believe she said there over 200 pages and found 2 areas I had not been compensated for that I had not realised I was entitled to ) . Having read negative comments regarding the Ombudsman I put forward my experience and hopefully people will be encouraged to proceed with their complaint the more this is done hopefully OVO will wake up and take notice . One important thing is that you keep all correspondence you have with OVO I suggest emails are better than phonecalls but if you have to phone Keep records of date / time and who you spoke to so you can submit as evidence.

Very helpful, straightforward and clear process. Pleased with the outcome and unbiased findings of the energy ombudsman. Truly supporting consumers.

Completely bias and a sham. The agent, quite proudly boasted to me how he had worked for energy companies before the ombudsman. And every word after that was only thinking about the big companies side. Zero empathy or reasoning, complete waste of time. Just go to google and every other public website for your supplier and make public reviews, facebook posts or even your local journalist. Public bad press is the worse thing they can ask for. Dont waste one moment with these clowns

An excellent service from start to finish. We were kept informed and the case workers took time to understand the problem. We were very happy with the negotiations and final outcome orchestrated by the ombudsman - especially after 2 years of getting nowhere with the energy company

issues with my energy supplier for 12 months, I finally contacted the energy ombudsman and relayed all the issues and problems, once all documents I needed to send were uploaded, energy ombudsman did the rest for me. excellent, efficient and professional service. I could not be happier with their service

Excellent staff who were very knowledgeable and friendly to both parties. They were real people talking to the public. They were unbiased and without doubt a credit to the service they provided. Thank you all to the team at the Ombudsman office. You are a credit to yourselves, the service you provide and to the society we live in.