EN
Energy Ombudsman
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Ruling was pathetic, not worth even contacting them
The people from the Ombudsman who contacted me were polite, knowledgeable and explained things clearly, but the ruling was a joke. I'm down £2000 because of advice my electricity company, Good Energy, gave me, but the compensation awarded was £50. Honestly, not even worth the hours that I spent completing forms, finding email trails and speaking to them on the phone. I'm now left with having to go through solicitors to resolve the issue. Also not helped by when i asked certain questions about why the responsibility/liability should lie in my set of circumstances, they keeps saying they were not in a position to answer that, which was not exactly helpful.