Energy Ombudsman Reviews

they seem to have bias and side with scottish power the energy company even if there is proof of fraud by that company(i know they dont investigate fraud but should be seen as a red flag)..they dont seem to look at the evidence properly.. funny how energy ombudsman can write replies but we can't reply to there replies on here... Says it all ... CORRUPTION

Despite an excellent investigation and a series of agreed remedies to my complaints my supplier SO Energy has not yet responded and has ignored the Ombudsman's recommendations so far. I have since heard from my supplier who has agreed to carryout all of the agreed remedies.The main one being the meter replacements on 21/0725.

I had no gas meter readings for nearly four years.I had e mailed scottish power numerous times but to no avail.Contacted omnbudsman and it was sorted within a few months.I recieved a new gas and electricity meter,a written apology,£125 credit to my bills and to top it off i recieved nearly £3000 pound back that i had over paid.Thank you Jason Stevens for your help.

EO has taken their responsibility very seriously to resolve issues between customers and energy supplier. Staff are very friendly and understanding and always try to be fair to both sides of the argument.

In common with many other people, I have "Smart"! Meters that are not Smart. This is a known problem - in particular with a particular make of meter, which I am unfortunate to have fitted. The meters (Gas and Electric) produce gibberish figures (sometimes 30% or so in error) which makes them useless for analysing energy use - which is what they are meant to be used for. Smart Meters are a con, paid for by the consumer, for the benefit of the Energy Companies - the consumer doesn't matter at all. The Energy Ombudsman pretends that they can determine meter accuracy remotely to the (very small percentage) of error allowed. This is untrue, but the Government / Energy Companies don't want to put their errors and failings right and use the Ombudsman system to palm the consumer off. To have the meters tested properly would cost me over £1000 (yes, really) and has to be carried out by the Energy Company's Contractor (There's cosy for you, you pay their mates to say everything is fine). The Ombudsman, rather than doing anything about it, plays "computer says know". What a con....

From submitting my concern to the support of the investigator to the result, this has been both a professional and considered process with support provided and given throughout. James Smith has been polite, respectful and listened. His advice and guidance was thorough and very helpful. Thank you for your support, advice and guidance. Having the opportunity to talk through on the telephone at all stages was extremely valuable and helpful. The experience has been second to none. Thank you.

Largely ineffective. Think carefully about how much time you are willing to spend on fighting your case. If there is a smart meter involved you have little chance of a positive outcome. If the discrepancy is affordable, the time in your life maybe more valuable to you. Sad but true.

Carl Dutton was amazing dealing with my false unfair bill that stretched over 2 years to resolve due to British Gas purposely ignoring their failings. Carl was always a phone call away and updated me regularly in the pursuit of rectifying the unfair treatment of me. Absolutely amazing work from Carl Dutton!

I strongly recommend anyone who has an energy problem to go to the ombudsman. I had been trying without success to sort the problem myself. As soon as I raised it with the ombudsman they acted really quickly and they have helped me massively. Thankyou.

Mark Harding was amazing on my case ref. EG009030-25 He took time to understand and then was very persistent in dealing with British Gads, who were deliberately difficult for many months. Mark worked with me to reach a successful outcome. Mark’s customer service is some of the best I have ever come across in my 30 years of Customer Success Management. He is a credit to the Ombudsman.

I contacted the Energy Ombudsman about my complaint with my energy provider. It was a straightforward process. I had been in conflict with my energy provider for months, trying to get them to stop overcharging me. It only took a matter of a few weeks for a resolution to be found once the Energy Ombudsman became involved. I would highly recommend using their service if you are going through issues with your energy provider. 10/10 from me.

Ombudsman stated resolutions implemented when actually a key resolution was not implemented. British Gas just showed an intent to implement resolution . British Gas still hasn’t implemented resolution.Now left without any hope of ever resolving issues. “Resolution 2: Bill the gas account to a meter reading of 06141 dated 20 May 2025” Not Actually implemented, but signed off as implemented, when actually only intent to produce bill has taken place. A very shoddy job

The Ombudsman confirmed I wasn’t liable for the energy account and ordered British Gas to clean up the damage. That part was done well. But British Gas ignored the ruling for weeks, kept damaging my credit file, and even added another default during the live investigation — and the Ombudsman did nothing to enforce their own ruling. No escalation, no pressure, no urgency. I had to take legal action, contact regulators, and chase Experian and British Gas myself. In the end, British Gas complied, but only because I forced them to. The Ombudsman process works in theory, but when companies refuse to play fair, consumers are still left unprotected. Edit (My response to the reply from the Energy Ombudsman): Thank you for the reply. To clarify, my issue isn’t with the decision itself — it was clear, well-reasoned, and in my favour. British Gas complied with the final ruling, which they were required to do once I accepted it. They had no right of appeal at that point. However, during the investigation they continued reporting false data to credit agencies, added a fifth default, and provided misleading statements to the Ombudsman, yet no enforcement or escalation followed. Companies must not be allowed to intentionally mislead! I had to pursue legal action, contact regulators, and chase Experian myself. The Ombudsman process works in theory, but when companies behave dishonestly during the process, there appear to be no consequences. That’s a serious gap in consumer protection and it remains unaddressed.

What I would totally recommend the Energy Ombudsman to deal with any issues you have with a provider. They were very professional and the provider agreed with their recommend.

When I raised my dispute I was unsure what to expect. What I got was a clear professional & informative service. I do not want a SMART meter and it seems I do not have to have one- despite Octopus energy insisting that I do!

Really quick and easy. I wish it was as easy to deal with the actual companies! Polite and knowledgeable

I was hugely impressed with the way my complaint was handled. My contact clearly had an in depth knowledge of the industry and completely understood the issues concerning me. I was given a thorough explanation of the factors considered and how a conclusion was arrived at.

Years of dealing with an arrogant electricity supplier and the Ombudsman sorted the problems out within a few weeks.

Had been struggling trying to get the people at Octopus Energy to sort out the same problem for a second time. The Energy Ombudsman (Chris O'Hara) took on my case and it was then sorted to my satisfaction