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Energy Ombudsman
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My experience is:
My experience is: Don’t waste your time with the Ombudsman. They are in my experience totally useless, lack common sense and potentially have no authority. If you want someone to read off a script, make you jump through hoops repeatedly to then do a ‘computer says no’ then do engage. Their system is antiquated and impossible to navigate. You spend weeks chasing them and when they do eventually come back to you, you have to do more work to then get a robotic individual fob you off. My experience with them has added to the negative impact of dealing with issues caused by EDF energy/SEEKA who are now holding my account hostage.