Energy Ombudsman Reviews

Use of the ombudsman service felt both sad and objective. Sad because we had to resort to its services, all because the body we were dealing with were simply not communicating effectively. Objective because the ombudsman was, at all times, professional and balanced in their approach. We want to thank them for their consistency and quality of communication.

The contact made with the ombudsman made the company I had an issue with actually do something to try and resolve my issue

Excellent service. An easy to fill in application form and add supplementary information. Case was dealt with quickly and I was kept informed at each stage.

I have now relied twice on the Ombudsman for assistance with two different energy providers and both times they were there for me and never let me down. My case manager Alexander, listened to my concerns, took me seriously, which means a lot to me since it was not being taken seriously by the energy provider concerned that gave rise to the complaint process. Alexander explained the process in detail, explained my rights, and documented my complaint all the while consulting with me that I was in agreement to what was being uploaded to the system. I was made aware i could add more information to my case file at any time. I was treated with dignity and respect throughout the process. The complaint has now been resolved, I have received a letter of apology and promised compensation from the energy provider who are now providing a first class service. I am extremely grateful to the Ombudsman and Alexander, (a real asset to the organisation) personally, as I don't believe I could have achieved such progress by myself. It makes a significant difference when the Ombudsman get involved. I will highly recommend the Ombudsman service to anyone experiencing communication difficulties with their energy provider. I cannot fault the service I received from them!

The help I received is priceless from them there really professional

Complaint resolved very quickly to my complete satisfaction. Staff were courteous and efficient.

Fantastic service, could not have reached a conclusion without it. Professional quick resolution to a utilities case that has been rolling on for years. Thank you.

Clear, courteous and concise service with named contact who kept me informed throughout and was available for queries and progress reports. Timescales were outlined and adhered to.

I found the initial contact and form a little daunting, but managed to complete and upload all my evidence. The Ombudsman solved a long-running billing problem with British Gas to my complete satisfaction. I had lost all hope of a resolution and they solved the problem for me . Highly recommend this service to anyone dealing with intransigent utility companies.

I had an issue with a pre payment meter and the energy ombudsman thankfully accepted my case. Just having their leadership and help with the process of raising a complaint was amazing! I was assigned a caseworker and was led through the whole process to an outcome i was delighted with, i cant thank them enough

The Ombudsman's case worker treated me with respect and understanding whilst speaking in a business like way. There were no cliché phrases such as 'reaching out' etc. I felt clumsy using the online process at first and attached such a lot of information - made more observations after the deadline - which may have been irritating. Yet, these were considered and I was not made to feel awkward. Also, the case worker kindly rang me to explain the decision before sending it in writing. I felt validated throughout and only wish that my energy provider had the same business like approach - rather than sending out automated and patronising replies that did not answer my queries. Thank you Energy Ombudsman.

I had a problem of my newly installed smart gas meter from Octopus which was not getting resolved (7 months) but the ombudsman service stepped in and bingo, so very pleased with the service.

Very responsive, and very helpful within the confines of their remit. They can't prosecute, but the judgement issued, with which the company concerned was not complying, I'm sure played a major in the company throwing in the towel to avoid a Court judgement against them.

Excellent service. Really easy to use, very helpful and got the problem resolved quickly. Would highly recommend.

The entire experience was handled well by the Ombudsman. Very satisfied.

When a large organisation like British Gas refuse to send your refund and keep saying they will send it, but don't, Ombudsman service is superb.

Excellent, I have used the Energy Ombudsman in the past and they have always been able to come to a resolution. This time I had been trying for three years to recover a credit balance from my late Father'a account. The Ombudsman stepped in and resolved the issue straight away.

Excellent, personal and attentive support from Sharon Aspinall during a long and frustrating experience with terrible service from Octopus Energy. Many thanks to Sharon for the help and advice in reaching a satisfactory outcome, your help is much appreciated.

I have nothing but praise for the Energy Onbudsman team. They quickly raised my complaint to the offending energy supplier which was enough for them to seek early resolution. Thank you all, you are truly life-savers.