Very rude operator who asked me to…
Very rude operator who asked me to repeat what I was saying 5 times then she hung up on me
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Review summary
Economy Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
A very strange case
A very strange case - I read that they went bankrupt in January 2019 and their clients switched to other operators. But, my friend made a switch to them in October 2021 and the gas card works normally ... What is going on ?????
Closed down by Ofgem.
Ofgem closed down Economy Energy in January 2019 following an official investigation into the supplier. In June 2018, the Economy Energy suffered backlash after customers complained about money being removed from their bank accounts without notice or explanation. The main reason for complain was that customers insisted that their accounts had been in order and that they owed no money to the supplier. This signaled the beginning of the end for the supplier. Customer complaints led to Ofgem opening a formal investigation, and at the beginning of 2019, the regulatory body banned the supplier from taking on new customers. One week later, the energy company ceased trading.
Worst company i ever used
Worst company i ever used
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economyenergy.co.uk
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Showing 71 - 80 of 996 reviews
MB
M Boyce
US
Well…The good and bad of a company.
Well whilst with them they were very good. The problem's arose when we left and had £117 owing. Delays on final statement and five months later finally got repaid on the day they went bust. Shame if they had acted professionally they might still have been in business.
Date of experience: January 19, 2019
MM
prepayment costs rise to more than double and continued to rise
When your prepayment costs rise to more than double within a month then rise and rise despite not using more gas or electricity than normal is very suspect. Last time I change supplier frome some guy on a doorstep. Very suspicious company in my experience
Date of experience: January 19, 2019
PT
Would give them zero stars if I could - dishonest handling of complaints, refunds and meter readings
Would give them zero stars if I could. My account has been in credit throughout my contract with them, but they refused to refund overpayments or reduce my monthly payments. Formal application made in early November for the refund of my credit as, immediately following settlement of my previous bill they had over £300 credit and to reduce my payments. They refused to reduce my payments and said my refund was "being processed". Then inserted an unbelievably high figure in December which purported to be a "meter reading", despite me having provided them with an actual reading a few days earlier and no-one having attended at the house to read the meter. Alarm bells started ringing so I applied to transfer to British Gas before EE ceased trading. Now in total limbo. Don't know who is providing my energy and who has my money. Have just cancelled my DD's on the advice contained elsewhere in this chain.
Date of experience: January 17, 2019
NE
Worst company ever
Worst company ever! Just make bills up and no procedures to solve complaints.
Date of experience: January 17, 2019
HA
AVOID!!!
AVOID!!! Set up direct debit when I moved to a new property, they never told me that the supply had been blocked by previous supplier. I paid 5 months via direct debit before stopping the direct debits as I was receiving letters demanding payment from nPower. Still waiting for a refund 3 months later. Horrific customer service, will lie through their teeth just to get you off the phone, now taken over by Ovo who are supposed to be issuing my refund of over £400...
Date of experience: January 16, 2019
iw
EE still taking direct debits
EE still taking direct debits. DDs for both gas and electricity taken today. I understood OFGEM advice to not cancel direct debits was to simplify account transfer in the future, not to make it easier for EE to rack up my outstanding credit even more. Fortunately my bank has reclaimed the amounts and advised to cancel the DDs which they've now done. I tried to contact consumer affairs at OFGEM but after spending 4 minutes on the phone selecting options and listening to messages the line just went dead!! A similar experience to trying to contact some energy companies?
Date of experience: January 15, 2019
SB
*********** READ *************
*********** READ ************* Copy of email received from Economy Energy yesterday 14th January As of 8th January 2019, Economy Energy has ceased to trade. Ofgem, the energy regulator is appointing a new supplier for its customers. You do not need to worry, your supplies are secure and credit balances are protected, Ofgem's advice is not to switch, but to sit tight and wait until the new supplier has been appointed. Any positive credit balance that you hold with Economy Energy, even if youa are no longer an Economy Energy customer will be honoured by Ofgem's "Supplier of last resort process" This will help make sure that the process of handing customers over to the new supplier is as hassle free for customers as possible. If you are owed a refund, payment will be made accordingly once another supplier has been appointed.
Date of experience: January 15, 2019
RH
I too took out a new 1yr fixed term…
I too took out a new 1yr fixed term rate estimated by my previous bills with them and then they hiked up my bills from £30 a month to £99 saying I was estimated to use more energy over the winter. when I Tried to contact them and send meter reads to prove I was using less I got no response. They sent a text prompting duel meter reads but for gas there was no where to enter the figure. I though I'd be penalised for ending my one year fixed before it was finished, so was hoping to get a refund for unused funds and switch provide,. this is very frustrating. I must have overpaid by £300.00
Date of experience: January 14, 2019
JG
EXPOSED
EXPOSED: Murky dealings that led to collapse of small power firm Economy Energy Economy Energy is being sued by National Grid for £12m over smart meters Damning document reveals boss failed to disclose links to rival firm By Simon Neville For The Mail On Sunday Published: 22:02, 12 January 2019 | Updated: 10:32, 13 January 2019 Collapsed power firm Economy Energy is being sued for millions of pounds by three companies including National Grid, The Mail on Sunday can reveal. An investigation by this newspaper found that the firm’s boss, Lubna Khilji, 33, was embroiled in a series of disputes before the firm ceased trading last week. In one case, National Grid claims the company owes it £12million for supplying smart meters. Investigation: Boss Lubna Khilji has been involved in a web of energy firms Two other smart meter installation businesses, Access Install and Green Deal Marketing Southern, took Economy Energy to court in 2017 and 2018 over unpaid bills. The company is understood to be contesting the cases. Ovo appointed by regulator as new supplier for 235k Economy Energy customers Renewable power provider Bulb Energy slumps to a £24m defecit. Quarter of a million customers with Economy Energy told to not change suppliers until everything is tansferred over to OVO. Small supplier Economy Energy banned from taking on new Customers. Economy Energy, whose 235,000 customers have now been taken on by Ovo, had made a last-ditch bid to survive last month when it hired City powerhouse KPMG to help raise £5million. Khilji – who bought her home in Kenilworth, Warwickshire, with £964,000 in cash two years ago, according to Land Registry information – was reported to have offered to put up £5million of her own money as well. But The Mail on Sunday can reveal that documents given out to potential investors failed to mention the outstanding court cases. They also claimed that she owned ‘100 per cent’ of the company – a statement backed up by its latest published accounts. However, other records on Companies House suggest that Paul Cooke, who also owns rival firm E Energy jointly with Khilji, was also a shareholder of Economy at that time. Last night, lawyers for Cooke said Economy’s shares were wholly owned by Khilji when the company collapsed. Companies owned by Cooke, 50, and Khilji have been under investigation since 2016 by the regulator Ofgem for alleged collusion. The pair appear to have spent the past few months altering the ownership structures of a web of energy firms they control. Over the past year, nine energy suppliers have gone bust On December 21, Khilji stepped down as a director of three other energy companies, which all have licences to supply gas and electricity to homes. She was replaced by Cooke. On the same day, ownership of Vavu Power, Albuquerque Energy and Santana Energy transferred from Economy Energy to E Energy. The registered address also changed from Economy Energy’s office in Coventry, where Khilji was spotted by The Mail on Sunday last week, to E’s Birmingham headquarters. Industry experts said these brands could now be used to attract new customers. The revelations will heap pressure on regulator Ofgem to tighten up the rules for individuals who try to set up energy firms in Britain. Over the past year, nine suppliers have gone bust, yet the owners have walked away from any money owed to customers or in taxes. That has left a bill of about £100million for other suppliers. Last night, one senior industry source said of Economy Energy’s dealings: ‘In all my years in the industry I have never seen anything like this. Economy’s behaviour is outrageous and completely unprecedented. How they got away with this is mind-boggling.’ Signs that Economy Energy, which was launched in 2012 by Khilji, was under strain emerged when it extended its accounting period in November last year. The fund-raising document, seen by The Mail on Sunday, states that losses had hit £5.7million for the seven months to October. It also states that the company lost 100,000 customers in 2018. Some consumers have alleged that they have waited months to be repaid the credit they had on their accounts. Citizens Advice said it had received a large number of customer service complaints about Economy Energy. The KPMG document, named Project Wattley, said: ‘The direct debit market has proved difficult and the inherent billing issues with this customer base have put a recent strain on Economy Energy’s profitability and resource.’ The document failed to disclose that the company owed £15.5 million in unpaid green taxes or Khilji’s shareholding in rival E Energy. It also failed to state how much was owed to customers in credit. Multiple sources said the company still owed millions of pounds to customers when it went bust. KPMG declined to comment. A source close to the accountancy giant said all the information in the document was provided by Economy Energy and KPMG was not required to check it. Smart meters order: Court documents allege that Economy failed to pay the £12million bill The document was understood to be an ‘information memorandum’, which, unlike a prospectus issued on the stock market, is not required to provide full disclosure to potential investors. The source said the attempts to raise funds were halted before any investors put in money. National Grid, Access Install and Green Deal Marketing Southern declined to comment on the ongoing court cases. According to court documents for the National Grid case, Economy Energy ordered nearly 300,000 smart meters from the company in 2016 and 2017 for delivery last year. The paperwork alleges that Economy failed to pay the £12million bill – despite National Grid’s four letters between December 2017 and June 2018 asking for payment. The case against Economy brought by Green Deal Marketing Southern also lists E (Electricity and Gas) Limited, Paul Cooke and Lubna Khilji as defendants. Gillian Guy, chief executive of Citizens Advice, said: ‘Economy Energy has been failing its customers for years. ‘We have seen extensive problems with this firm and raised numerous concerns with the regulator... there are still firms operating now that require the regulator’s attention.’ Ofgem launched its first probe into Economy Energy in 2016, accusing it of breaching competition law by agreeing with E Energy to avoid competing for the same pre-payment customers. Two further investigations into Economy were launched last year into unpaid green taxes and poor customer service. The latter led to Economy being banned from taking on new customers. Ofgem says it is reviewing its licensing rules for suppliers. Khilji declined to comment. A lawyer representing Cooke said his client did not have enough time to provide a full response but stressed that Economy’s collapse was due to tough trading conditions and the company seeking to protect its interests in court. He added that the interests of Economy’s customers were of ‘paramount importance’ to the directors, who will assist administrators and Ofgem. I personaly experienced atrocious Customer service, inflated readings, never ever recieved any communication from Economy Energy from the first to last day, no emails no statements, no phone calls and I would be sitting for hours waiting for an answer to calls. I ended up cancelling my direct debit as soon as they started taking more than was agreed from the bank, In the end I moved just before they went bust and moved back to British Gas, maybe slightly dearer but at least now I feel at home, and more content. Never have I ever known such bad Management and customer service from any other company I have dealt with. I the whole time I was with them I never ever recieved a statement, a bill, they just kept hiking up the prices, collecting the direct debits, no emails, no phone calls, and I was locked into a set price contract but again raised prices mid term, really really bad customer relations it was non existant, and I never even recieved the welcome pack when I joined then, I thank god I moved away just before they were declared bankrupt or ceased trading, same thing just different wording. Also Economy Energy have reported this review even though the company no longer exists, either they are trading or they are not. Everything in this post is true direct from the Mail on Sunday newspaper it is fact and therefore within Trust Pilots rules nothing in this post is hearsay it is all fact and the truth. And is totally industry based its about the industry and my experience with them.
Date of experience: January 13, 2019
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