Economy Energy
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Would give them zero stars if I could - dishonest handling of complaints, refunds and meter readings
Would give them zero stars if I could. My account has been in credit throughout my contract with them, but they refused to refund overpayments or reduce my monthly payments. Formal application made in early November for the refund of my credit as, immediately following settlement of my previous bill they had over £300 credit and to reduce my payments. They refused to reduce my payments and said my refund was "being processed". Then inserted an unbelievably high figure in December which purported to be a "meter reading", despite me having provided them with an actual reading a few days earlier and no-one having attended at the house to read the meter. Alarm bells started ringing so I applied to transfer to British Gas before EE ceased trading. Now in total limbo. Don't know who is providing my energy and who has my money. Have just cancelled my DD's on the advice contained elsewhere in this chain.