Economy Energy
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Really unhappy with the customer…
Really unhappy with the customer service at Economy Energy. I don't receive any bills, or any reminders that a new bill has been added to my account - I just suddenly receive letters stating that my account has gone to collections for non-paymayment. (A new bill was evidently added to my account on the 17th of the month, I got this letter on the 24th. Don't they even give you a few days to actually make the payment?!). Then I started getting bombarded with phone calls about this non-payment. Every single one I told that I had made the payment. But still the emails, texts, and phone calls kept coming. And this has not just happened once, this has been happening regularly. Does no one in the company speak to anyone? Do their records not get updated? They are making their customers feel like scum who don't pay their bills.