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Avoid Economy Energy Details Included.
Avoid Economy Energy Details Included. In June 2018 i got a letter about a bill - I am on a prepayment metre. In July - i got a phone call - i explained i am on a prepayment metre, i was assured this would be amended and rectified. In July - a day later someone else called me about the bill - same explanation. In July - 2 days after the last call caller 1 rings me about the same thing - evidently forgot about our phone call - same explanation - i complained. In July - i got an email to say the complaint was closed because the issue has been rectified In July - I recieve an increased bill - situation not rectified evidently In July - on the 19th i asked for a subject access request (basically to give me all the information they have of me In july - email to say my complaints closed August - i call to find out that they havent even processed the SAR August - at this point i was fed up so i complained to the ICO as organisations have 40 days to handle SARs i got told i have to wait September - at the 40 day mark i get told that they have no idea about the SAR October - Today - 25th i get a call to say that my SAR was processed on August 30th - over 40 days since my SAR As soon as i get my information i am leaving this organisation, it is absolutely ridiculous they can treat customers like this. Please avoid, pay that little bit more and go to someone who will treat you fair. Thanks