Very rude operator who asked me to…
Very rude operator who asked me to repeat what I was saying 5 times then she hung up on me
1.2
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1,000 reviews
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Review summary
Economy Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
A very strange case
A very strange case - I read that they went bankrupt in January 2019 and their clients switched to other operators. But, my friend made a switch to them in October 2021 and the gas card works normally ... What is going on ?????
Closed down by Ofgem.
Ofgem closed down Economy Energy in January 2019 following an official investigation into the supplier. In June 2018, the Economy Energy suffered backlash after customers complained about money being removed from their bank accounts without notice or explanation. The main reason for complain was that customers insisted that their accounts had been in order and that they owed no money to the supplier. This signaled the beginning of the end for the supplier. Customer complaints led to Ofgem opening a formal investigation, and at the beginning of 2019, the regulatory body banned the supplier from taking on new customers. One week later, the energy company ceased trading.
Worst company i ever used
Worst company i ever used
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Website
economyenergy.co.uk
All reviews
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Showing 91 - 100 of 996 reviews
PH
Ceased Trading but Won’t be Missed
Sorry for the employees having heard that EE has ceased trading but I’ve had a running dispute for nearly five months, which they accepted, in writing, was down to their own mismanagement, but which continued almost up to Christmas when they threatened legal action. Systems seem to have been weak and not sufficiently robust. I prefer to think that but it would be easy to label them cowboys.
Date of experience: January 10, 2019
BT
Heard they went bust on the news…
Heard they went bust on the news yesterday, not a good way to start the new year! They managed to somehow charge me £600 for gas and £550 for electric for the month of December! Should be about £150 for both! I have canceled my direct debits & copied my statements from their website whilst it's still up and running! Switched to bulb today, nice and easy, seems good so far. They were voted the best supplier for 2018. They seem cheaper than my Mum's who's using Bristol energy. You can check the rates on the bulb website. Check out bulb here > https://tinyurl. com/yax7odbq
Date of experience: January 10, 2019
MS
Bad, no wait...Horrible
Bad. They increased my DD even though I was hundreds of pounds in credit. Now that they have crashed, they estimated my gas and electricity usage for more than 5 times the amount that it should be. Apparently I am owing them money now, when I have been in credit since I joined them :(
Date of experience: January 10, 2019
RP
lucky escape
My contract with this company ended on 30h December I spent all of December trying to get them to give me my annual consumption so I could change suppliers. Despite giving 4 readings throughout the month they still based my bills on an estimated reading which was thousands of units over putting me in the red. When they said they would take an extra £100 from my account I cancelled my DD so they couldn’t and didn’t pay my last DD.I changed to my new supplier yesterday and EE still owe me a balance ( whether I ever see it or not ) lucky escape
Date of experience: January 9, 2019
GN
I smelled something wrong since Day 1 with this company
Since Day 1 with this company, I smelled something wrong! The direct debit they asked for was much higher than my actual usage and then they raised it once again. When I asked why, they said the credit on the account must be 4 times the direct debit! which is so suspicious, why 4 times!! who put that rule? Then I was certain that this company is using this credit somewhere, may be buying new houses for its director!
Date of experience: January 9, 2019
s
They transposed my night and day…
They transposed my night and day readings and could never put it right for the year I was with them. My bill were unreadable, wrong readings each time but they said that the amount I paid was always the correct amount! They hardly ever asked for meter readings and would then estimate them. If I then sent the correct readings, they ignored them. They calculated that I would use 1200£ a year( I do) but set my monthly DD at 48£ ! So when I left them last month I owed them. I cancelled my DD when I left so they could not clear out my bank account. The last straw was the huge increase to take effect from 1st Jan because they wrote and told me, the new government price cap! I hot footed it to EDF on 21st December and await a final bill.
Date of experience: January 9, 2019
CR
Christmas Almost Ruined for a disabled family.
I am a disabled single parent, I applied for the winter discount time and time again, but all I got in the post were more forms. I was also supposed to be on DD but they never set it up, I rang them every month and asked them to sort it out and if I could pay them what I owed but every time they told me they couldn’t take payment over the phone, I was then sent out huge bills so I contacted them about payment, but again I was told to pay in full via their account by this point the bills were almost in the thousands of pounds, I kept trying to talk to them, but always got the same response! Then on Christmas Eve my smart meter started flashing and beeping, they had switched me to pre payment but hadn’t told me how to pay into it or anything, I had to ring a friend to come over and help me sort it all out, and spent most of Christmas Eve crying and worrying (I also suffer with panick attacks, anxiety and PTSD) so thank you Economy Energy for putting me in this position on Christmas Eve! These people are con artists and scammers, I truly wish I hadn’t opened the door to the salesman!
Date of experience: January 9, 2019
JH
J Holt
US
For all those EE customers Current and past
The last two reviews are obviously from those crooks at ECONOMY ENERGY taking the Micky of those of us who are unfortunately having to pay the price for their incompetence. Who in their right mind would give them 5 Stars, a big joke. For all those EE customers Current and past. I left EE in October 2018 with a credit balance owing of £232.00, I spoke directly to OFGEM yesterday and also the energy department in Citizens Advice who are fully briefed, any existing client have no concerns as within the next few days/ week a new established energy supplier will take over EE’s liability and back book as this is governed by OFGEM’s consumer GOVERNMENT backed guarantee. As for customers who have left and are still owed money again their money is safe and will be refunded by the new appointed provider as the whole energy industry pay a levy into a fund that is then called upon when situations like EE raise their ugly head. So the message is sit tight and you will be contacted shortly or when it is announced on OFGEM’s website the new provider then contact them directly. As for the latter thread about their staff which seems to be written by one of them, if you are not comfortable with a companies practices, you should have stood up and be counted or at least blown the whistle. I stand by doing the right thing and my morals are that I would never do anything to anyone else that I would not expect to be done to myself. Hope all this makes sense and the earlier part of this review is helpful for those still left distressed and confused.
Date of experience: January 9, 2019
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