Economy Energy
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Christmas Almost Ruined for a disabled family.
I am a disabled single parent, I applied for the winter discount time and time again, but all I got in the post were more forms. I was also supposed to be on DD but they never set it up, I rang them every month and asked them to sort it out and if I could pay them what I owed but every time they told me they couldn’t take payment over the phone, I was then sent out huge bills so I contacted them about payment, but again I was told to pay in full via their account by this point the bills were almost in the thousands of pounds, I kept trying to talk to them, but always got the same response! Then on Christmas Eve my smart meter started flashing and beeping, they had switched me to pre payment but hadn’t told me how to pay into it or anything, I had to ring a friend to come over and help me sort it all out, and spent most of Christmas Eve crying and worrying (I also suffer with panick attacks, anxiety and PTSD) so thank you Economy Energy for putting me in this position on Christmas Eve! These people are con artists and scammers, I truly wish I hadn’t opened the door to the salesman!