Economy Energy
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They transposed my night and day…
They transposed my night and day readings and could never put it right for the year I was with them. My bill were unreadable, wrong readings each time but they said that the amount I paid was always the correct amount! They hardly ever asked for meter readings and would then estimate them. If I then sent the correct readings, they ignored them. They calculated that I would use 1200£ a year( I do) but set my monthly DD at 48£ ! So when I left them last month I owed them. I cancelled my DD when I left so they could not clear out my bank account. The last straw was the huge increase to take effect from 1st Jan because they wrote and told me, the new government price cap! I hot footed it to EDF on 21st December and await a final bill.