eCapital Freight Factoring

Ayla Storie Is awesome! She is my account manager She goes above and beyond everytime She gets everything done rite and fast She is very nice and super fun to work with.

Roseann​​​​ Reutzel Account Manager Transportation Division Is the best at everything she do! Anytime I email or call her, she responds quick and always help me out! I can always count on her! Thanks Mount Trucking LLC, Tyrone Washington

Things are not going as they told me and poor communication

The initial fundings has been taking more than 2 days to get processed, lack of communication after we signed the agreement, nobody looks to care anymore to reach us back if we have questions

If I could give e-capital a Zero rating, I would. People, please pay attention to the negative reviews because it is happening, e Capital is robbing us and unfortunately, I cannot get out of the contract until March 2025 so until then they will continue to Rob me of my hard-earned money. the factoring fee agreed to was 2.75% and then a year later they bumped it up to 3.45% plus $1 fee per invoice submitted and $5 ACH fee. In the beginning of 2024, they added a $35 per invoice fee if the batch isn't $3,500 or more, well guess what I Have been submitting batches of more than $3,500 and my account still shows a negative amount, and that's how e-capital continues to rob me, and I am sure they are doing this to many more small companies. I DO NOT RECOMMEND THIS FACTORING COMPANY.

Awesome Team, they walk you trought all the steps, easy app to invoice, Perfect for small business that are in need of that extra cash for your work. Thank you ecapital. Marla & Ulises.

ECapital started out as an outstanding Factoring Company. We had no issues on funding or fees. We worked well with our Customer Care rep. Than, all of a sudden Customer Care Rep goes away and now dealing with Customer Care Support team members back to Customer Care Rep. Now comes the new fees for $35 per invoice with the original 3.15% that we are already being charged if the invoices aren't more than $1150 so thats basically charging 5.5-7% per invoice. Tried to terminate contract because we didn't and don't agree with additional fee cost but that is a non negoitable fee to them. They make changes to the contract to benefit them but is still sending me old contract that has original fee of 2.75% factoring fee showing. They have become a TRASH company for the smaller guy and will do anything to make their money off you. Can't wait to get away from them.

Very useful factoring company 100% recommend it to everyone. Johnny Mcsorley has been helping me on everything I need from Ecapital portals etc. very friendly.

I’m very happy with the service I’ve received from beginning to end.

ECapital is very helpful they when a mile for my company 😎😎😎😎

At first glance, company seemed professional. Told “next day” for factoring, even told that some loads would be “same day” if filed before 10 am my time. First few loads went through without a hitch, which looking back makes sense because I also run the fuel card through this company. We’ve used the same broker throughout, TQL. Over time, loads took longer and longer to be processed. I was told on one occasion that they were “swapping from teams back to the account managers” processing the loads. Once those loads are submitted you can’t change them to “express” for the $35 fee, you just have to wait it out. It became harder to pay dues on time because of their delay. Called and complained, was told that because of my company’s status, I would need “100% verification”. However, if/when I pay the $35 express fee, verification is same-day. Go figure. You will pay your percentage, plus your reserves, plus $35/per load if you want to see your money in a timely manner. You will also pay $9 - $15 *every time* you want to pull the money you’ve already submitted, unless you use their credit card… Hm. And they really, really want you to keep your money on their card and use it instead of your own business account. I can’t tell you what the fees are for their card, because I haven’t used it, but I’d bank on them making even more if you use their card. I’m now trying to get out of the factoring contract with this company, but it’ll cost me $2500 to do so. Can’t use the fuel card because I’ve gotten behind, even though they are going to get their money and any NSF fees due. They are going to get paid, you can guarantee. **Update** The company is now saying that they will charge $750 buyout fee and $2500 early termination fee. They are continuing to tack on extra fees. Will keep this review updated as the process moves along, so others know! Overall, I’d give this company *no stars*, if I were able. I’m putting this out there so that newer carriers, like me, who don’t have the funds to make many mistakes don’t do the same thing I did. I would not factor or fuel with this company again, nor would I have originally if I’d been aware. I don’t feel like this company wants you for the long-haul; I feel like they want to get as much from you as they can on a short basis, and then force you to come up with the money to get out, or suffer. Just my opinion. Beware. If I could do it over, I’d have gone with a factoring company that paid direct deposit on each load (in a timely manner, of course), but to my account, without holding my money hostage for yet another fee. And if fuel with same company, I’d’ve gone with one that pulled from the loads as delivered, not from the account. Not sure if this helps anyone, but good luck! Another update! Something else that needs to be put “out there”… I signed with eCapital on 3/25/2024. By 05/15/2024 I was on the phone, trying my best to get out of this horrible business relationship. Didn’t take long to realize exactly what the gig was here. When the alternate company contacted ECapital, they requested “any applicable termination, release, NOAs, buyout, and calculation report”. ECapital only responded back with, “…we would not be providing permission to Terminate the UCC filing at this time”. They offered no other information! Basically, told me and the other company that I belonged to them until they see fit to let me go—like a slave or property! I’m not even sure if this is legal, but I’m new to the game. In the process of finding out to help others. **I had the same company contact ECapital again (before I go out of business) on 06/21/2024. This is when ECapital finally responded with the buyout costs. Next day or same day my fuel card was cut off…** New update. 0722/2024, had to call them because my account was -7.50. Couldn’t understand why, as we have completely left the fuel card behind. Their explanation was that when accounts receivable are filled, if the 3.89% is not at or above $35, they take the difference. So, for a $550 load I had to pay $35 to get it same day/on time, AND THEN they charged me another $35 for my %rate, not 3.89%… That’s $70 for a $550 load, equals $480, also minus reserves held.

Very helpful and welcoming from the beginning to present. Outstanding TEAM!!!!

My first experience with eCapital was handled in a professional manner and they had patience with me. They walked me through the process and made sure I knew how to navigate myself in the future! Great company! Thanks eCapital!

Do not ever do business with Ecapital! I'm $4,500 debt with this company. Brokers will involve Ecapital and you with scams and you are left with back pay and recourse. Ecapital say they have 100% no recourse policy. I can't afford fuel, insurance, and also my bills are so far behind because Ecapital. I made over $40000 in 3 months and only was paid out $8,000. $6600 went to my insurance. And I'm still struggling to pay my truck note. I'm $4500 behind. My last 4 invoices is not being paid and is onhold in a dispute. Well my truck is in the shop I need $420 to get it. Can't afford too. Can't book a load no fuel to go no where. DO NOT DO BUSINESS WITH ECAPITAL. Honestly I hope everybody there lose a close love one on Christmas eve. F Ecapital;;

Awesome people

Quick to resolve issues

Just don’t like the fact that all the fees that are taken from pay was never talked about prior. The only fee was explained was one factoring fee. Not once the factoring fee we also take $25 for this another $10 to put money into your account. None of this was explained.

Worst company ever, they side with the bigger player and rip off the small player. They partake in bait and switch and make you chase debtors. No such thing as non recourse. Stay away

ECapital - my personal experience had been great already working with Bailley and now Abigale. They both have made this process seem easy as they are easy going and patient. They have transmitted all their expertise to where I can understand easy and quickly. They have made this process a breeze for me and I congratulate them. They are very deserving to a re-evaluation on their income as they are a great model to follow as far as perfect employee's. I wouldn't want to change them both for anyone else.

My opinion is the best, this company and its team have helped me with everything I have needed, whether or not it is their job.