eCapital Freight Factoring

What made me choose 5 star 🌟 is that Helga Siegel did an excellent job throughout the process, she stood up by me. I really appreciate Helga Siegel for throughout the process of setting up with capital she work me towards the process from the beginning to the moment. She awesome and ready to help in any situation. Thank for Helga Siegel

Took several days to get funding. Put a $4000 credit limit on customer that I have sending multiple loads to Miami. Had way better service from Interstate Billing

I have good experience to get the factoring service from eCapital for last 2 months. I love the app for submitting the Invoice is too easy.

Emma and Tyler are a big help To a slow learner

Just started using this company, but we will see after a few months.

bad factory company my contract over they not send me buyout please dont work with them and i ask them there manger contact details they never send me

At first it was 1.95 fee than they added $35 minimum fee and than the increased the fee to 4%. When i decided to move to another factoring company they wants $5000 plus $750 Extra. Stay away from this people!!!!

Bad customer service

Everything gone just like that. I will be conscious of stuffs like this next time. Their attitude towards dispensations is disgusting. Search for and check out how seamless and prompt viam equ itas process dispensations. They're the true wonderland.

Honest and Helpful

Working with Gwen from eCapital has been an absolute delight. She handles constructive criticism with grace and consistently upholds eCapital’s promises. Her professionalism and dedication make her a standout representative. I would 100% recommend eCapital to anyone in the trucking community.

Worst Factoring Company EVER! They rip you off with all the hidden fees after you sign their contract. Please make sure all questions and concerns are addressed before they make you sign their contract. I had misread and misunderstood many things. (RED FLAGS EVERYWHERE) Just because their percent for factoring is low doesn't mean they are good. They charge a documentation fee of $150.00, invoice fee for every invoice factored $2.00, and if they don't make $35.00 or more per invoice with their percentage of factoring they charge you a flat rate of $35.00. They rip people off. Thank goodness I was able to get away from them ASAP. It cost me a buyout fee of $750.00 and a ETF for $1750.00. They made money from me with the fees but it was worth to leave a horrible company who abuse their service. Trust me and stay away.

Roseann. R is amazing and she’s always available for her clients.

I am the owner of Mad Mom's Logistics, LLC. I signed my first contract with Ecapital on 6/26/2024. At first, I was dealing with Brad, and everything ran pretty smooth for the most part. During the buyout process with my previous factoring company Denim (I should have stayed!) they had to raise my capital because of the number of invoices they were buying. That took place on 7/12/2024. Since I've been fully transitioned it has been an absolute NIGHTMARE... The first batch of invoices I submitted had to be confirmed by the customer (even though customer confirmations are required to submit anything). I knew that was normal since I have had other factoring companies call me to confirm the first invoice with a new carrier. Now they are stating that every single invoice that I submit has to be confirmed by the customer. I submit a carrier and customer rate confirmation and my own invoice for my customer on every load. I even offered to start sending the email confirmation showing my customers email address and all of the load information listed on the invoice so it would in-fact be directly from my customer. I move for a massive forwarding company and their A/P department is usually slow to respond so, this now pushing my funding out for who knows how long. I had a carrier invoice me through Ecapital and they never reached out to me, nor did they send me the invoice. I had to get it directly from the carrier and it was the first time I had been entered into their system so, I am guessing their policy changes depending on who is submitting the loads.. Another issue I am having is they are refusing to ACH/EFT 2 of my carriers. I specialize in LTL freight, so a huge bulk of my carrier invoices are from WWEX. Ecapital is the only factoring company that will not ACH/EFT to them due to the account name on WWEX banking information isn't exactly the same as their entity name on carrier 411... I have put them in contact directly with WWEX, but they still refuse to pay them with anything other than money code and big companies like that do not accept money code.. I am on 15-day terms with them so, I am currently 2 months behind on payments and at risk on my account being locked due to lack of payment. There is no rush or solution from their underwriting team. I attempted to add rail carrier that I do weekly business with, and they denied them for the exact same reason. I am now stuck with a stack of invoices that I cannot pay because they do not want to accept what's being submitted. I even reached out to other factoring companies to ask them if this was an issue for them and every one of them said no and most of them already have these carriers in their system... I cannot afford to buy my way out of my contract because I am a very small brokerage with no capital. I started my company with only $100 so, factoring cash flow is the only way I am able to stay above water. Ecapital has managed to hold my head under water for the short time I have been with them. My customers and carriers are already irritated. I will be looking for a new company the moment I am able to get out of my contract. If Ecapital doesn't get me shut down before then... I do not recommend them whatsoever. The only good thing I can say about them is that my account rep Meagan Knott is sweet and just trying to do her job. Most of my issues are not directly her job other than confirming my invoices. If I could get away from them right now, I would without hesitation... UPDATE - Once the upper management got involved my issues were addressed and fixed to the best of their abilities. I decided it was best to stop while we were ahead and just part ways. Mrs. Barbara was kind enough to let me out of my contract without all of the extra fees. Once my new factoring company came in, the process went quickly. They did not make the transition rough at all and for that I am thankful. I would say this company is a much better fit for bigger carriers / brokers for sure. I would say to definitely read all contracts thoroughly and be very open and honest about your expectations. I am pleased with the way the buyout process went and how communitive they were through the process.

Roseann has been such an asset to me and was the main reason I decided to resign with eCapital. She has met all my expectations and has made it so easy to deal with the paperwork side of things. This is coming from someone who doesn't know his way around a computer. I can honestly say that she is the best!!!

Super recomendado Mi manager Lina Gomez super atenta y eficiente y el proceso es rapido y sencillo.Muy buena compania ecapital

I have been with eCapital since 2021 and have been lucky enough to score Roseann Reutzel as my account manager. She never fails to answer the phone with a smile in her voice and an eagerness to help. She constantly goes above and beyond if I have a question or an issue that needs to be resolved and is just a lovely lady to communicate with in general. Roseann is an absolute Legend and I highly recommend eCapital to anyone looking for a factoring company.

I have been working with eCapital for quite some time and Roseann has been handling my account for the majority of that time. She consistently answers the phone in a friendly, polite, manner and does whatever she can to help me out. She is a true professional and always gets the job done in a timely manner. Roseann Rocks!!

Simply! Easy! Fast! On Time!

Good customer service, a good partner for your business to grow!