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Review summary
KIA has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Kia Bolton absolute rubbish. Went in in March 2024 to buy a car but the system was down so promised a call back, and 16 months later it still never happened so I bought it somewhere else, now trying to BUY a service plan and promised a call from the service team, 7 days later still no call. Speak to Kia customer service and they send you to the dealer who never call back. If this is the service they offer when I am trying to buy something imagine how bad it would be if I had an issue. I have had 4 Kia's now and this will be my last one
DM Kieth Kia Leeds.
Absolute pleasure from ordering to picking up my new car.
Tony was extremely helpful and knowledgeable, and explained fully how the Motability Scheme works and how it would help me to purchase my new car.
He was instrumental in me choosing this route , as it had always worried me in the past.
Tony kept me informed regularly regarding when the car would arrive and when the adaptation work would be carried out.
The whole experience has been stress free and very straightforward .
I love the new Kia Sportage and would highly recommend the Leeds Kia dealership to anyone who wants an excellent buying experience.
I would have given them a 5 star review except for the fact that one person at the desk let them down .
I had a front camera replaced and when the work was don , the bumper was not put on straight . Had words with a certain individual that worked on the desk .
After trying to sort out the mess , I finally had a call from the service manager Bobbie !
He sorted it out with flying colours,excellent service ,polite to the point and extremely professional.
Hopefully the of his staff will take note of how it should be done .
Well done Bobbie. And thank you !
Today Monday 7th I walked into kia bristol to look at the price of a brand new picanto .I wandered around the showroom giving the salesmen plenty of time to acknowledge me AND NOTHING. I WONT BE BUYING A NEW CAR AT THIS DEALER.( shocking service) GO ELSEWHERE.
I was interested in buying a Kia Stonic from Stockton dealership
I was interested in buying a Kia Stonic from Kia Stockton so went into the dealership after receiving a quote online from Laurence a sales exec. Customer service was good up until I asked to test drive the car, the sales exec then said he was too busy, then said he could do 9am which did not work well for me, then gave me a cancellation time slot of 4pm which also did not work well with me so I requested for someone else to organise the test drive (yes this isn’t ideal for the sales exec but if I am unable to make the only 2 time slots provided this should be allowed) this was the rejected stating that his colleagues where in fact "too busy with other customers". After this I addressed my concerns stating I had signed for a car that I hadn't test drove and was unsure and needed to complete the test drive to confirm I was happy with my purchase. Once this was addressed Laurence was suddenly "free any time". I then went to the dealership to test drive the car and all of the sales exec where stood around gossiping (clearly were too busy to do the test drive with me) as there were no customers in sight. If a time works well for the customer this should be accommodated and I should not have been lied to stating that the other sales people were busy when in fact they weren't. After test driving the car I confirmed I was happy with the vehicle but thought it may be best for me to test drive another vehicle in a similar "small SUV" category. From Kia I went straight to Seat and test drove the Arona, this then confirmed that the Kia Stonic was not the car I thought I wanted. In comparison, the Arona was much more of a small SUV than the Stonic, the Kia Stonic was just a Kia Rio on bigger wheels (of which I currently drive a Kia Rio so felt there was no point in upgrading and paying extra money for a very similar car). I then, on the same day, got in touch with Laurence to inform him I was no longer happy with the Kia Stonic, and stated that I felt as if I jumped in head first and didn't assess all of my options. From this he replied to my email asking me why I had a change of heart (of which I had already explained in my first email). After this I didn't hear back from Laurence for quite a few days, he ignored my emails after I asked when I would receive my holding deposit back. I then had to email his Manager for a response as I felt I was being ignored. After the email to his Manager, I received an email from Laurence stating I would not get my holding deposit refunded in full and they would deduct a charge from this for cancelling as they already set the Finance up. This is where I began to laugh as in my documents/contract it stated I could cancel at any point up to 14 days after receiving the documentation (this was 5/6 days later so well within the terms) without a reason. I then sent another email to his Manager to say this was not outlined to me to begin with and may have altered my decision and this also wasn't stated in the documents I signed. The next day I received an email stating "as a gesture of good will" they would refund my holding deposit in full. That was the final straw with me and I would advise no one to buy a car from their due to the customer service I received. Yes it is rare that people pull out from deals but this just shows how much they care about a sale and how little they care about customers.
I had a small accident with my Kia Niro that damage the rear left corner. It went for repair under insurance and was quickly repaired by the garage. As per Kia rules, for the car to be released to me the collision detection system must be tested and reset by a Kia dealer.
The car was with the dealer for a completely unacceptable 3 months! Communication was terrible, the most I could get from them was that the diagnostics system was not working and they needed new instructions and new kit from Kia head office or from Korea.
A delay of a few days or even weeks may have been acceptable, but 3 months (out of a 24 month lease) is simply not acceptable. Escalation within Kia saw them offer me £100 voucher towards Kia services. The lease is over £400 per month! Hardly appropriate compensation.
Kia may seem attractive with 7 years warranty and good reviews of the vehicles, but if you have any issue you could be without your car for a long time. Communication is terrible and the customer service standard really poor. Avoid at all costs!
I pre-ordered and paid a deposit 4 months ago on a new electric car from Kia Ferndown, Dorset. I was told I was the first to order and pay a deposit. This 'guaranteed' me a car 4 months later. On two further occasions they confirmed I was first in line. When cars started to be delivered, I phoned as I has not been contacted. Then I was told I was second in line and wouldn't get a car until possibly September.
I was lied to throughout the 4 months. I've had different explanations of why I was not first. My part exchange value has been voided and I wasted an electricians time in coming out to quote for fitting a home charger.
The worst service I have ever received from a dealer and I am surprised Kia can be so dishonest and unethical. They are dishonourable in their dealings and I am left with no car that should have been delivered in the next week or so.
Would never give Kia my business again and this dealer in Ferndown is simply not to be trusted.
Avoid Bromley Kia Service Department, exceptionally poor customer service
I booked my Picanto for a service on-line at Bromley Kia. When I arrived, I was met by an astonished look from the receptionist when I said I had a service booked. When she checked on her computer, she said there was no record of my booking. I suggested that the system couldn’t be working that well. All she could say was ‘Well, that’s what happens when people don’t actually talk to each other’. What’s the point of having an on-line booking system then?! She then said they could fit me in but it would take 5 hours for my service, I couldn’t wait that long. At no point did she apologise for the inconvenience, I was made to feel it was all my fault. I complained to Kia customer services but that has been completely ignored. They obviously couldn’t care less once you’ve bought a car off them. My advice, don’t bother with a service with Kia...as long as you go with a VAT registered garage who can stamp your warranty book and use Kia approved parts (and there are many) you should be OK. Very poor service indeed.
I have been with since 2012 I would like to thank Chris Davies with all the help he has assisted me with in choosing the best car for my needs thanks
Chris
I Been to KIA showroom Reading to buy a car the the service was the most disgusting I see in my life !The guy calling Gary was very rude and racist! I never go to KIA to buy a car ,is the most disgusting company
On a recent service I asked the girl at the service desk at the epsom branch to order me a scratch repair pen which she said she would order for me and have it delivered to my house,a few weeks later and nothing so I called to see what was happening with it, the reply was I will get someone to call you straight back, two hours later and no call so I called back and asked why I haven't had the return call and the girl said they were short staffed and will get someone to call me before closing time, well I had no call again. I called back the following day and explain the situation again and the girl said everybody has gone to lunch (at the same time, very professional??) she will get some one to call me when they are back, still waiting on the call!
I’m the owner of a 64 plate Sorento.. after 4 years rust appeared along the entire leading roof line above the windscreen, Arnold Clark in Liverpool took photos and sent them to Kia.. Kia wanted the windscreen serial number obviously to see if the windscreen had been replaced thus voiding the 5 year paint warranty.. windscreen was the original windscreen fitted at the factory.. A friend has stated that the rust is were the leading edge was incorrectly primed before spraying... Kia saying it road damage and refusing to repair yet there is no chips along the windscreen..in summary the 5 year paint warranty isn’t worth the paper it’s written on 😤
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