KIA
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Kia held my car for 3 months...
I had a small accident with my Kia Niro that damage the rear left corner. It went for repair under insurance and was quickly repaired by the garage. As per Kia rules, for the car to be released to me the collision detection system must be tested and reset by a Kia dealer. The car was with the dealer for a completely unacceptable 3 months! Communication was terrible, the most I could get from them was that the diagnostics system was not working and they needed new instructions and new kit from Kia head office or from Korea. A delay of a few days or even weeks may have been acceptable, but 3 months (out of a 24 month lease) is simply not acceptable. Escalation within Kia saw them offer me £100 voucher towards Kia services. The lease is over £400 per month! Hardly appropriate compensation. Kia may seem attractive with 7 years warranty and good reviews of the vehicles, but if you have any issue you could be without your car for a long time. Communication is terrible and the customer service standard really poor. Avoid at all costs!