KIA
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Avoid Bromley Kia Service Department, exceptionally poor customer service
I booked my Picanto for a service on-line at Bromley Kia. When I arrived, I was met by an astonished look from the receptionist when I said I had a service booked. When she checked on her computer, she said there was no record of my booking. I suggested that the system couldn’t be working that well. All she could say was ‘Well, that’s what happens when people don’t actually talk to each other’. What’s the point of having an on-line booking system then?! She then said they could fit me in but it would take 5 hours for my service, I couldn’t wait that long. At no point did she apologise for the inconvenience, I was made to feel it was all my fault. I complained to Kia customer services but that has been completely ignored. They obviously couldn’t care less once you’ve bought a car off them. My advice, don’t bother with a service with Kia...as long as you go with a VAT registered garage who can stamp your warranty book and use Kia approved parts (and there are many) you should be OK. Very poor service indeed.