KIA
View company profile →
Very poor customer service Kia
On a recent service I asked the girl at the service desk at the epsom branch to order me a scratch repair pen which she said she would order for me and have it delivered to my house,a few weeks later and nothing so I called to see what was happening with it, the reply was I will get someone to call you straight back, two hours later and no call so I called back and asked why I haven't had the return call and the girl said they were short staffed and will get someone to call me before closing time, well I had no call again. I called back the following day and explain the situation again and the girl said everybody has gone to lunch (at the same time, very professional??) she will get some one to call me when they are back, still waiting on the call!