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Review summary
KIA has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Kia Bolton absolute rubbish. Went in in March 2024 to buy a car but the system was down so promised a call back, and 16 months later it still never happened so I bought it somewhere else, now trying to BUY a service plan and promised a call from the service team, 7 days later still no call. Speak to Kia customer service and they send you to the dealer who never call back. If this is the service they offer when I am trying to buy something imagine how bad it would be if I had an issue. I have had 4 Kia's now and this will be my last one
DM Kieth Kia Leeds.
Absolute pleasure from ordering to picking up my new car.
Tony was extremely helpful and knowledgeable, and explained fully how the Motability Scheme works and how it would help me to purchase my new car.
He was instrumental in me choosing this route , as it had always worried me in the past.
Tony kept me informed regularly regarding when the car would arrive and when the adaptation work would be carried out.
The whole experience has been stress free and very straightforward .
I love the new Kia Sportage and would highly recommend the Leeds Kia dealership to anyone who wants an excellent buying experience.
I would have given them a 5 star review except for the fact that one person at the desk let them down .
I had a front camera replaced and when the work was don , the bumper was not put on straight . Had words with a certain individual that worked on the desk .
After trying to sort out the mess , I finally had a call from the service manager Bobbie !
He sorted it out with flying colours,excellent service ,polite to the point and extremely professional.
Hopefully the of his staff will take note of how it should be done .
Well done Bobbie. And thank you !
Today Monday 7th I walked into kia bristol to look at the price of a brand new picanto .I wandered around the showroom giving the salesmen plenty of time to acknowledge me AND NOTHING. I WONT BE BUYING A NEW CAR AT THIS DEALER.( shocking service) GO ELSEWHERE.
Excellent service and customer care from Mark at Ferndown KIA…
Excellent service and customer care provided by Mark Strutt at the Ferndown KIA branch. We were in search of a new car and had disappointing service at other dealerships, we arrived at Kia Ferndown and were pleasantly surprised at how friendly and helpful Mark was straight away. We were able to have a look round the car we liked and even had a test drive too. Mark's customer care and knowledge was exceptional, he took all our considerations into account and made us feel informed every step of the process. He also took care of all the trade-in and behind-the-scenes steps, which was a weight off our shoulders. We purchased the Kia Niro and absolutely love it, it's our first Kia car and first experience with a Kia dealership. Safe to say we are both extremely impressed and highly recommend both Mark Strutt and the Kia Ferndown branch.
I broke down on my way to the Kia service Centre. I have Kia assist on the car. The first RAC person arrived within an hour to say you will need towing, but I can't my tow arm is broken 2 hours later still sat waiting for the next RAC person to get a tow. A woman on her own. If we go by their timing I will have been waiting 4.5 hours and counting 6 hours moving to 6.5. I am glad this service is FREE. Because if I had paid for it I want my money back. Less Roadside assist more roadside unassisted. Sat in a not nice area of Leeds in a broken less than a year old car on my own. Great news Kia Assist. IN THE DARK.
Kia Niro 2019 Hybrid
The worst car you can possibly buy, noises from every possible angle: gearbox, boot and steering wheel. They use cheap parts!!!!!!!!!!!!!!!! Avoid to buy this car at all costs!!!!!!!!!’
Purchasing my Kia Sportage in 2019 At the Lincoln branch, with 8 miles on the clock, 1st service went to Volvo next door as Kia don't do Saturdays, advised pollen filter needed changing asked for video showing me the pollen filter as this was of a charge £49.99 and all i got was a 3 secobd video of my car reg
All servicing has been done Kia / Volvo (as they are next door to each other Cheshire Way Lincoln along with all the other issues
2nd service (Sept 21) at Kia itself service book not filled out and tried selling me tyres which had been changed 3 days before hand and to tell me tracking was out and my wipers were bad smearing (told not to change i would check when the vehicle is returned )I asked the guy who dropped my vehicle off was there an issue with my blades he said no and was not smearing as I had been advised they lasted another 7 months before the drivers one split and replaced locally (Feb 22)
Today 3rd service (Aug 22) and MOT at 15.22 received a call regarding my service and the advisory told about rear tyres need replacing, was told they price match gave price of tyres I had booked in somewhere else as same tyres from Kia are more expensive I mentioned what is happening re white worm the lad had no idea what I was talking about and would find out and update me and also let me know when the car would be returning, So at 17.50 I had no update re car returning, no update re the white worm I called for no one being available to speak to me as most had gone home
If you can find another garage to service, MOT your car please do the customer service and care this garage gives is not great
So unaware if I now have to drive 18 miles to get pictures of the white worm to then drive 18 miles back after it was already at the the garage for photos to be taken
Poor customer service all round and knowing there was a yellow post it note on my paperwork yesterday to say ' Customer has had bad experience ' nothing had changed
01/09 Told today by a representative from volvo that this was not white worm but Kia warranty say its corrosion (again covered on warranty) and I was told to ring the customer care team who I have spoken to a lovely lady who was very helpful and she was able to see the same issue regarding white worm on nearside rear back in October 2021 where I had the same issue this was replaced under 'customer good will'
Its been suggested that its kerbing / stone chip Its very clear this is not kerbing or stone chip as smooth to the touch
So now awaiting for further information as customer care have asked for photos to be re submitted to hopefully get the wheel replaced as a 'customer good will' as they have done already to the rear nearside back in October2021 and certianly given all the issues I've had with Customer Service on now 3 visits for servicing
UPDATE .... 07/09 & 08/09/22 As you can imagine I was hoping this was gonna get fully resolved…… but ….
Let's start with the mileage this was not recorded on the 2nd service, when the new service book arrived filled out, I was struggling to understand how I had done close to 18k in lockdown and yet the 3rd service where I was travelling more I had done 4k between services ...... it turns out the mileage KIA recorded for 2nd service was 28,607 when it should have been 22,506 a difference of 6k. Information not recorded correctly.
Well the alloy was changed under 'Customer Good Will' and again was informed my tyres needed to be changed as they were running low, they were booked in at another garage for tyres to be changed I was told the tyres could be priced matched so after saying the price for KUMHO which I didn't pronounce correctly but I spelt it out, I also said KUMHO brand were on front, and I want the same brand for the rear they went away to price match I was told they weren't in stock but could order for next day, so today the tyres were changed which I paid for over the phone, the car was returned at 6pm and at the time I did not check however whilst at the petrol station I checked to see the rear tyres were not what I asked for I had been given a completely different brand called KORMORAN which is a cheaper brand.
I have now been Mis - Sold a product I never even asked for after clearly stating what I wanted. Attention to detail is poor, there are some colleagues at the branch trying to rectify issues but then gets let down in other areas
I now will be looking at taking the matter a lot further due to the ongoing issues I have received, the final part was the brand of tyres I hadn't even asked for let alone spelt out to the advisor and due to the price match they said they could do I cancelled the garage they were being done at as it was convenient to get it done at Kia when they were changing the alloy.
KIA customer service is a misnomer. They neither understand nor care for the needs of their customers. Even an email to their CEO, Paul Philpott, did not improve matters. He should be ashamed of the poor service provided by KIA
Ordered a car ( xceed phev 4 )from hendy kia portsmouth 1.3.22. Paid deposit arranged terms etc. Told approx 4 months wait. No problem, we weren’t in a hurry. 6 months later and no communications whatsoever from them but then told model no longer available. Arrange TIMED interview 28.8.22 @ 2.30 pm to discuss alternatives. Turn up to find salesman selling (what?) to someone else who just turned up off the street. Coffees all round!!! Totally ignored. How long did he expect us to wait? Who knows? Walked out in disgust. Six months we patiently waited to be treated like s***. Unbelievable. Needless to say we will be taking our business elsewhere.
ps. We’re talking about spending 30k plus here, CASH!
2yrs ago we were new to the Kia Brand. Bought 2nd hand Optima PHEV online and took straight to local dealer for inspection and service when delivered. Fab service, great staff, no complaints. Was invited to EV6 launch Oct 21, after all the fanfair we tried to get sales mans attention, after everyone left he eventually spoke to us after he had sucked up to all his known regular customers. This was not a good 1st impression. We rang the dealer 3 times b4 we received a return call. Despite this within 3 days our order was placed and deposit paid, with deliver expected Feb 22. Feb comes and goes, March told it would be delayed til July, June told can't have the paid colour choice or spec, told 12-24 months on colour spec.. what a joke. Said we wanted to cancel order, but they then offered us their demo, lower spec, 8k on clock and £4k more than our ordered car. BIG FAT NO. Went into dealership to cxl order to be told, shock horror, our car went into production that very day...! Really... So we think Salesman offered our car with high spec to one of his best mates hoping we would wait a few more months! Told car would arrive early July, great but we go away on holiday for 5 weeks mid July. No car arrives so we go on holiday... them out of the blue, we get a phone call to say cars arrived, but due to staff shoetages can we wait 2 weeks. We say great we are back from holiday in 4 weeks on 28th August so we will take on 1st Sept, only to be told, sorry already registered car. So registered without our consent, but can't have it mow anyway as no staff for get it ready and we are on holiday... but dealer wants paying now.
Then even knowing we were on holiday we get further phone calls and emails to sign finance docs, only for dealer to be told, we will only sign docs on collection.
In all the years of buying cars from Peugeot to BMW and Range Rovers, I have never had such cr@p service from a sales dept like this... However, we love the car.
Had my car serviced at city gate kia Slough
Dealt with by Katherine chaudery who went above and beyond to give me a private room where I could work confidentially while waiting for car to be serviced
I dealt with a couple of dealerships but the courtesy and service I got from Kia Chorley Group was excellent. No pressure selling, honest salesmen, giving you time to think things through. The vehicle was also available at a competitive price. I would highly recommend them in particular Oliver and Alex.
We recently had a problem with the car going into 'limp mode' which apparently is the technical term when the vehicle loses power. We were away at the time so contacted the local KIA dealership, Gravells, who were extremely helpful, ran a diagnostic check but told us to visit our regular dealership on our return. This we did, only to be told by Brayley's 'Service Advisor' that they would not be able to even look at the car for a MONTH. We have been left with no car & absolute zero customer service. Until now we have been very happy with our KIA & were looking to replace next year with an electric model but now will look at other makes.
Also a warning to other KIA owners, the 7 year warranty is made null & void by using fluids in the service ie; oil/brake fluid that are not KIA approved!!!!
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