KIA
View company profile →
Sales Dept worst, but Service Dept great.
2yrs ago we were new to the Kia Brand. Bought 2nd hand Optima PHEV online and took straight to local dealer for inspection and service when delivered. Fab service, great staff, no complaints. Was invited to EV6 launch Oct 21, after all the fanfair we tried to get sales mans attention, after everyone left he eventually spoke to us after he had sucked up to all his known regular customers. This was not a good 1st impression. We rang the dealer 3 times b4 we received a return call. Despite this within 3 days our order was placed and deposit paid, with deliver expected Feb 22. Feb comes and goes, March told it would be delayed til July, June told can't have the paid colour choice or spec, told 12-24 months on colour spec.. what a joke. Said we wanted to cancel order, but they then offered us their demo, lower spec, 8k on clock and £4k more than our ordered car. BIG FAT NO. Went into dealership to cxl order to be told, shock horror, our car went into production that very day...! Really... So we think Salesman offered our car with high spec to one of his best mates hoping we would wait a few more months! Told car would arrive early July, great but we go away on holiday for 5 weeks mid July. No car arrives so we go on holiday... them out of the blue, we get a phone call to say cars arrived, but due to staff shoetages can we wait 2 weeks. We say great we are back from holiday in 4 weeks on 28th August so we will take on 1st Sept, only to be told, sorry already registered car. So registered without our consent, but can't have it mow anyway as no staff for get it ready and we are on holiday... but dealer wants paying now. Then even knowing we were on holiday we get further phone calls and emails to sign finance docs, only for dealer to be told, we will only sign docs on collection. In all the years of buying cars from Peugeot to BMW and Range Rovers, I have never had such cr@p service from a sales dept like this... However, we love the car.