KIA
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Our complaint is with KIA Brayley Oxford
We recently had a problem with the car going into 'limp mode' which apparently is the technical term when the vehicle loses power. We were away at the time so contacted the local KIA dealership, Gravells, who were extremely helpful, ran a diagnostic check but told us to visit our regular dealership on our return. This we did, only to be told by Brayley's 'Service Advisor' that they would not be able to even look at the car for a MONTH. We have been left with no car & absolute zero customer service. Until now we have been very happy with our KIA & were looking to replace next year with an electric model but now will look at other makes. Also a warning to other KIA owners, the 7 year warranty is made null & void by using fluids in the service ie; oil/brake fluid that are not KIA approved!!!!