KIA
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Purchasing my Kia Sportage in 2019 At…
Purchasing my Kia Sportage in 2019 At the Lincoln branch, with 8 miles on the clock, 1st service went to Volvo next door as Kia don't do Saturdays, advised pollen filter needed changing asked for video showing me the pollen filter as this was of a charge £49.99 and all i got was a 3 secobd video of my car reg All servicing has been done Kia / Volvo (as they are next door to each other Cheshire Way Lincoln along with all the other issues 2nd service (Sept 21) at Kia itself service book not filled out and tried selling me tyres which had been changed 3 days before hand and to tell me tracking was out and my wipers were bad smearing (told not to change i would check when the vehicle is returned )I asked the guy who dropped my vehicle off was there an issue with my blades he said no and was not smearing as I had been advised they lasted another 7 months before the drivers one split and replaced locally (Feb 22) Today 3rd service (Aug 22) and MOT at 15.22 received a call regarding my service and the advisory told about rear tyres need replacing, was told they price match gave price of tyres I had booked in somewhere else as same tyres from Kia are more expensive I mentioned what is happening re white worm the lad had no idea what I was talking about and would find out and update me and also let me know when the car would be returning, So at 17.50 I had no update re car returning, no update re the white worm I called for no one being available to speak to me as most had gone home If you can find another garage to service, MOT your car please do the customer service and care this garage gives is not great So unaware if I now have to drive 18 miles to get pictures of the white worm to then drive 18 miles back after it was already at the the garage for photos to be taken Poor customer service all round and knowing there was a yellow post it note on my paperwork yesterday to say ' Customer has had bad experience ' nothing had changed 01/09 Told today by a representative from volvo that this was not white worm but Kia warranty say its corrosion (again covered on warranty) and I was told to ring the customer care team who I have spoken to a lovely lady who was very helpful and she was able to see the same issue regarding white worm on nearside rear back in October 2021 where I had the same issue this was replaced under 'customer good will' Its been suggested that its kerbing / stone chip Its very clear this is not kerbing or stone chip as smooth to the touch So now awaiting for further information as customer care have asked for photos to be re submitted to hopefully get the wheel replaced as a 'customer good will' as they have done already to the rear nearside back in October2021 and certianly given all the issues I've had with Customer Service on now 3 visits for servicing UPDATE .... 07/09 & 08/09/22 As you can imagine I was hoping this was gonna get fully resolved…… but …. Let's start with the mileage this was not recorded on the 2nd service, when the new service book arrived filled out, I was struggling to understand how I had done close to 18k in lockdown and yet the 3rd service where I was travelling more I had done 4k between services ...... it turns out the mileage KIA recorded for 2nd service was 28,607 when it should have been 22,506 a difference of 6k. Information not recorded correctly. Well the alloy was changed under 'Customer Good Will' and again was informed my tyres needed to be changed as they were running low, they were booked in at another garage for tyres to be changed I was told the tyres could be priced matched so after saying the price for KUMHO which I didn't pronounce correctly but I spelt it out, I also said KUMHO brand were on front, and I want the same brand for the rear they went away to price match I was told they weren't in stock but could order for next day, so today the tyres were changed which I paid for over the phone, the car was returned at 6pm and at the time I did not check however whilst at the petrol station I checked to see the rear tyres were not what I asked for I had been given a completely different brand called KORMORAN which is a cheaper brand. I have now been Mis - Sold a product I never even asked for after clearly stating what I wanted. Attention to detail is poor, there are some colleagues at the branch trying to rectify issues but then gets let down in other areas I now will be looking at taking the matter a lot further due to the ongoing issues I have received, the final part was the brand of tyres I hadn't even asked for let alone spelt out to the advisor and due to the price match they said they could do I cancelled the garage they were being done at as it was convenient to get it done at Kia when they were changing the alloy.