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Review summary
KIA has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Kia Bolton absolute rubbish. Went in in March 2024 to buy a car but the system was down so promised a call back, and 16 months later it still never happened so I bought it somewhere else, now trying to BUY a service plan and promised a call from the service team, 7 days later still no call. Speak to Kia customer service and they send you to the dealer who never call back. If this is the service they offer when I am trying to buy something imagine how bad it would be if I had an issue. I have had 4 Kia's now and this will be my last one
DM Kieth Kia Leeds.
Absolute pleasure from ordering to picking up my new car.
Tony was extremely helpful and knowledgeable, and explained fully how the Motability Scheme works and how it would help me to purchase my new car.
He was instrumental in me choosing this route , as it had always worried me in the past.
Tony kept me informed regularly regarding when the car would arrive and when the adaptation work would be carried out.
The whole experience has been stress free and very straightforward .
I love the new Kia Sportage and would highly recommend the Leeds Kia dealership to anyone who wants an excellent buying experience.
I would have given them a 5 star review except for the fact that one person at the desk let them down .
I had a front camera replaced and when the work was don , the bumper was not put on straight . Had words with a certain individual that worked on the desk .
After trying to sort out the mess , I finally had a call from the service manager Bobbie !
He sorted it out with flying colours,excellent service ,polite to the point and extremely professional.
Hopefully the of his staff will take note of how it should be done .
Well done Bobbie. And thank you !
Today Monday 7th I walked into kia bristol to look at the price of a brand new picanto .I wandered around the showroom giving the salesmen plenty of time to acknowledge me AND NOTHING. I WONT BE BUYING A NEW CAR AT THIS DEALER.( shocking service) GO ELSEWHERE.
We visited Waylands Kia in Reading on 28/05/23 to browse for a new car for my Partner. She isn't the most confident of people when it comes to making big decisions like buying a car and asking the right questions. However, we needn't have worried, we were greeted by Sophie at Waylands, and we couldn't be happier we were. Sophie made us feel welcome from the moment we arrived, offering us drinks and going out of her way to help us and our son with our new car. We cannot recommend asking for Sophie more when visiting Kia Reading, and I sincerely hope this level of service is recognised by Kia, as this is a rare quality to find in a member of Sales staff.
We cannot recommend Sophie and Kia Reading highly enough!
We have had a repeatedly flat battery on a Kia Niro Phev. We cannot get a booking at the local kia garage for a month, so we are having to call the AA each time it happens. We did not expect a flat battery on a 2 year old car. The idea of a 7 year guarantee is great, but it doesn't work if you can't take it to a garage.
Excellent service when changing our Fiat 500 for a Kia Picanto. Not pressurised at all. but gave genuine advice. The salesman Peter Damerell was very friendly and welcoming WELL DONE.
Sales with knowledge and charisma at Ken Brown Kia Stevenage
Seen for buying a second Kia car at Ken Brown Stevenage this past two months. Again faultless and seamless service from Christian Clarke. After sorting my last Kia car with him there was only one man I was trusting with my partners purchase.
Experienced, knowledgeable and great communication throughout. Keen to help support us getting the car we wanted rather than the normally off putting sales push. Led to two successful purchases. First a Sportage and secondly an Xceed.
If you want to be heard in a showroom about what your searching for and what your not, respected and enjoy your appointments as a result of someone’s great charisma then head down to Ken Brown Kia in Stevenage and ask for Christian .
Efficient communication and service with a smile too. Thanks again
allengroup Kia Brentwood.****AVOID*****AVOID****
Purchased new car from Lakeside Thurrock KIA Feb 2022.
We had two services paid for in the purchase price.
The vehicle was a large outlay to us as we are two government workers with a family, so we decided to go with KIA for their reliability and the seven year warranty. We were hoping for trouble free motoring and more importantly to try to save money in the long term.
Not long after we purchased our vehicle Thurrock branch closed and we were told to use Brentwood branch.
We took the vehicle in for the services as required and on time and have our service book which show the stamps.
Recently we got a light come up on the dash and took the vehicle to KIA, they looked at it and done some minor adjustments and sent it back to us.
A few weeks after that the light came back on and we contacted KIA to book it in again.
Once they had a assessed the vehicle and a couple of days later they stated they needed to change the oil filteration particulate, they said they would order the part and get back to us when we could bring it in for the work to be carried out.
We received a call some four days later stating that there was a problem with our service history, they stated that we hadn’t had the first service in time, they stated we had an 10 point inspection instead of a service and that an oil change was not carried out and therefore this invalidated the warranty. They have refused to get the car fixed and are trying to charge us £3000. They say they told us we needed another service. This is completely untrue. We booked in for out first service and had the book stamped and come away, completely unaware that we should have booked another service.
We are absolutely shocked and distraught by this news. We had no idea that the services had not been carried out as they should be. There would be absolutely no benefit for us to not comply to the service schedule.
We are in the process of lodging complaints to the CEOof KIA/allengroup and KIA.
I will update this review on outcome.
If KIA do the right thing i will delete this review.
Never Buy A KIA Since purchasing my wifes kia stonic…
Since purchasing my wifes kia stonic new in august 2021 we have had nothing but problems.Firstly on delivery from sutton coldfield kia the drivers door was chipped!!!.Then when it went for first service to triangle kia chedterfield we wsited hours while they tried to update the navigation system several times!!.we were told to bring it back another day after hours again told system was faulty would need replacing!!.Months later system replaced after drvining over a hundred miles because of so many visits never been offered any compensation for the fuel used or inconvenience caused !!! .Then the car started leaking from the roof actually filling the centre conse full of water and the footwells in the front .After another visit and weeks later and car full of water was found windscreen was not sealed correctly .So another visit to Tringle kia were windscreen and roof lining were replaced.The next day the windscreen started to crack!!!!.So another windsreen had to be fitted another few hundred miles had been added to a very low millage car,When we returned home looked in the boot found rubbish all under boot liner and glue on carpet then found that the carpet mats that came with car were missing ,we have the rubber mats fitted from new and leave carpet ones in boot ,Rang Triangle kia they said they didnt see any in boot! ,So this is a warning if you use tringle kia to take photos of anything in tbe car and video the car before leaving it better still use another dealer
My Kia Soul EV has broken down again (already had new motor and gearbox plus a new 12 volt battery).
Now it won’t charge NK Motors at Derby won’t look at it for 5 weeks . Because they haven’t diagnosed a fault no courtesy car , got intouch with Kia UK customer services basically told to go away they don’t care if their warranty cars have broken down and told to sort it out with dealerships .
So no car for at least 5 weeks , I need a car for work , thanks for nothing Kia UK.
So to summarise don’t buy a Kia!
Je donnerais moins d'une étoile si c'était possible. Cet avis concerne Aveyron Espace Auto à Rodez. Nous avons acheté une voiture en toute bonne foi. Le kilométrage était annoncé comme "40 489 guaranti" puis lorsque nous avons payé en totalité et sommes venus nous assurer de la voiture, il y avait 2 100 km de plus au compteur que dans le contrat. Le vendeur a blâmé "l'ordinateur", mais seulement après nous avons trouvé l'erreur, puis nous a dit (!) que nous aurions dû faire plus attention ! il a dit qu'il avait porté l'écart à notre attention lorsque nous étions au bureau, mais ce n'était pas vrai. Si c'était vrai, pourquoi n'a-t-il pas changé le kilométrage dans le contrat ? Quelle arrogance. Le vendeur a écrit des commentaires manuscrits sur les documents contractuels APRÈS qu'ils aient été signés. Kia a actuellement la voiture et l'argent. Il a proposé de rembourser l'argent mais pas de nous indemniser pour la perte de temps totale à traiter avec l'organisation, notre perte financière et les inconvénients extrêmes. Cette entreprise n'a tout simplement aucune idée de ce que signifie "service client". Ils ont perdu une vente, perdu le contrat d'entretien et perdu notre confiance. Je recommande fortement d'éviter cette organisation à tout prix. La publicité/préparation négligente du contrat nous a coûté cher. Nous n'achèterons jamais un KIA de notre vivant et nous avons besoin que le plus de gens possible sachent à quel point nous avons été maltraités. Si c'est ainsi que KIA traite les clients avant la vente, vous ne pouvez certainement pas vous attendre à beaucoup d'après-vente. Le vendeur s'attend à ce que vous identifiiez ses propres erreurs de négligence pour lui et blâme ensuite les clients quand ils ne le font pas ! C'est un comportement assez extraordinaire. Honte à vous, Kia.
Only giving 1 star as its not possible to give 0.
Appalling customer care. My Kia I bought new in Nov ‘20 broke down recently.
Approx £1100 to fix plus £300 approx in hire car costs plus £193 approx to get it towed from a Kia garage,who would not fix it until May, to another Kia garage.
Kia UK would not honour the warranty saying that my mileage was over at the services. Yes, it was over, but there was a huge backlog re servicing due to the pandemic.
They said I’m a key worker- which most companies would take as a positive- and that I could have had it serviced.
There was still a backlog even for key workers.
Kia were rude to deal with. They seemed completely determined not to pay out on the warranty.
They tried to claim that my car hadn’t been serviced at a Kia garage- this was easy to prove that it had.
They said the type of oil had not been noted on the service report- that’s Kia’s fault, not the customer’s.
The problem was diagnosed as low engine compression due to the timing chain had stretched.
I’ve spoken to people who have worked in the motor industry for years, who’ve said it’s extremely unusual for a timing chain to stretch below 60K miles. I would not expect this problem in a Kia, especially below 60K miles.
Kia would only pay a pittance of £68 as a goodwill payment from the above costs of approx £1100, £300 and £193.
As above, rude to deal with in messages and communication. To get through on the phone when I initially tried to call, I waited over 45 minutes.
Wish I had known in 2020 what I know now. Will never buy another Kia and neither will family or friends who were considering this.
Treated with absolute disdain by the company. No kindness or care or good service. As above, the main aim seemed to be to not pay out on the warranty.
I would not expect a 2.5 year old Kia to break down even if servicing was slightly late due to the pandemic.
Will be contacting Trading standards and The Ombudsman.
I had even said I’d be happy with 50% of the approx £1100 but they were not interested.
Never again.
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