KIA
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Appalling
Only giving 1 star as its not possible to give 0. Appalling customer care. My Kia I bought new in Nov ‘20 broke down recently. Approx £1100 to fix plus £300 approx in hire car costs plus £193 approx to get it towed from a Kia garage,who would not fix it until May, to another Kia garage. Kia UK would not honour the warranty saying that my mileage was over at the services. Yes, it was over, but there was a huge backlog re servicing due to the pandemic. They said I’m a key worker- which most companies would take as a positive- and that I could have had it serviced. There was still a backlog even for key workers. Kia were rude to deal with. They seemed completely determined not to pay out on the warranty. They tried to claim that my car hadn’t been serviced at a Kia garage- this was easy to prove that it had. They said the type of oil had not been noted on the service report- that’s Kia’s fault, not the customer’s. The problem was diagnosed as low engine compression due to the timing chain had stretched. I’ve spoken to people who have worked in the motor industry for years, who’ve said it’s extremely unusual for a timing chain to stretch below 60K miles. I would not expect this problem in a Kia, especially below 60K miles. Kia would only pay a pittance of £68 as a goodwill payment from the above costs of approx £1100, £300 and £193. As above, rude to deal with in messages and communication. To get through on the phone when I initially tried to call, I waited over 45 minutes. Wish I had known in 2020 what I know now. Will never buy another Kia and neither will family or friends who were considering this. Treated with absolute disdain by the company. No kindness or care or good service. As above, the main aim seemed to be to not pay out on the warranty. I would not expect a 2.5 year old Kia to break down even if servicing was slightly late due to the pandemic. Will be contacting Trading standards and The Ombudsman. I had even said I’d be happy with 50% of the approx £1100 but they were not interested. Never again.