KIA
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allengroup Kia…
allengroup Kia Brentwood.****AVOID*****AVOID**** Purchased new car from Lakeside Thurrock KIA Feb 2022. We had two services paid for in the purchase price. The vehicle was a large outlay to us as we are two government workers with a family, so we decided to go with KIA for their reliability and the seven year warranty. We were hoping for trouble free motoring and more importantly to try to save money in the long term. Not long after we purchased our vehicle Thurrock branch closed and we were told to use Brentwood branch. We took the vehicle in for the services as required and on time and have our service book which show the stamps. Recently we got a light come up on the dash and took the vehicle to KIA, they looked at it and done some minor adjustments and sent it back to us. A few weeks after that the light came back on and we contacted KIA to book it in again. Once they had a assessed the vehicle and a couple of days later they stated they needed to change the oil filteration particulate, they said they would order the part and get back to us when we could bring it in for the work to be carried out. We received a call some four days later stating that there was a problem with our service history, they stated that we hadn’t had the first service in time, they stated we had an 10 point inspection instead of a service and that an oil change was not carried out and therefore this invalidated the warranty. They have refused to get the car fixed and are trying to charge us £3000. They say they told us we needed another service. This is completely untrue. We booked in for out first service and had the book stamped and come away, completely unaware that we should have booked another service. We are absolutely shocked and distraught by this news. We had no idea that the services had not been carried out as they should be. There would be absolutely no benefit for us to not comply to the service schedule. We are in the process of lodging complaints to the CEOof KIA/allengroup and KIA. I will update this review on outcome. If KIA do the right thing i will delete this review.