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Review summary
KIA has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Kia Bolton absolute rubbish. Went in in March 2024 to buy a car but the system was down so promised a call back, and 16 months later it still never happened so I bought it somewhere else, now trying to BUY a service plan and promised a call from the service team, 7 days later still no call. Speak to Kia customer service and they send you to the dealer who never call back. If this is the service they offer when I am trying to buy something imagine how bad it would be if I had an issue. I have had 4 Kia's now and this will be my last one
DM Kieth Kia Leeds.
Absolute pleasure from ordering to picking up my new car.
Tony was extremely helpful and knowledgeable, and explained fully how the Motability Scheme works and how it would help me to purchase my new car.
He was instrumental in me choosing this route , as it had always worried me in the past.
Tony kept me informed regularly regarding when the car would arrive and when the adaptation work would be carried out.
The whole experience has been stress free and very straightforward .
I love the new Kia Sportage and would highly recommend the Leeds Kia dealership to anyone who wants an excellent buying experience.
I would have given them a 5 star review except for the fact that one person at the desk let them down .
I had a front camera replaced and when the work was don , the bumper was not put on straight . Had words with a certain individual that worked on the desk .
After trying to sort out the mess , I finally had a call from the service manager Bobbie !
He sorted it out with flying colours,excellent service ,polite to the point and extremely professional.
Hopefully the of his staff will take note of how it should be done .
Well done Bobbie. And thank you !
Today Monday 7th I walked into kia bristol to look at the price of a brand new picanto .I wandered around the showroom giving the salesmen plenty of time to acknowledge me AND NOTHING. I WONT BE BUYING A NEW CAR AT THIS DEALER.( shocking service) GO ELSEWHERE.
I had my car impounded, the city needed a verification from kia that I'm the one leasing, I was on the phone with kia for 9 days every day twice.... none of they're dumb reps were able to help me,
I couldn't go to work without my car, a d had to spend $1400 to rent a car all because of they're neglect to a simple matter that can be resolved in 10 min,
Never lease a car with them
Luke Fairweather a really nice chap. had lots of time for me. which I appreciated being disabled. and helped with calls to organise the mobility scheme they offer. This was July. Only disadvantage is a long wait for the vehicle estimated march next year. Which means I'm car less which isn't ideal. fingers crossed it comes sooner ! looking forward to a kia never had one before.
I recently purchased a KIA Optima, the car only being 5 years old and within its 7 year warranty the drivers side carpet had been worn out...now I understand the warranty does not cover deterioration however you would not expect to purchase and product that has much traffic use to wear out in such a short space of time unless the material used is substandard. You cant hide behind the disclaimer of what is stated in the warranty if the materials used are poor and does not do what is expected. I have had cars from new and never had the mat let alone the carpet wear through. Although I probably did not expect KIA to do a full repair but thought they would offer something, more concerning to me they made a decision without even looking at the damage, no video footage requested or pictures if that is the case then KIA must be making a decision based on what they already know to be a defective part and not offering any form of fix, very disappointing KIA - I did inform the responder from KIA that I would be making this public via Trustpilot they did not reply so here it is. One thing I will give KIA a star for is the response from them was speedy so on that I will give credit. Just to note KIA I will be taking this to X. Thank you from a not satisfied customer.
Good to see so many reviews of KIA are the same as ours. They supplied a new engine which was fitted into our Rio. The engine packed in within a week- leaving my wife and son stranded on the (non) hard shoulder ("smart" motorway) of the M4. It was very dangerous and the traffic police said they were lucky to escape without injury. The car was towed back to the garage but they weren't allowed to touch it as the new engine was under warranty so it could only be fixed by a Kia garage- and the earliest they could do it was.......7 weeks (yes seven) later. My wife took it up with customer "service" and they replied with.....a list of other Kia garages in England. So useful. They supplied a faulty engine which risked lives, refuse to allow another garage to repair it, then take seven weeks to even look at it themselves. No apologies, no offer of help. I'll update the review if the car ever gets fixed.
Absolutely terrible customer service. Girl with blonde hair at front desk no help part guy takes forever to deal with a customer and I've already paided for badge and been waiting for 30 mins
3.5 month wait for a part under warranty (if I'm lucky)
I brought my new Kia Nero EV in August 2022 from Snows in Basingstoke. The heating and aircon has always been temperamental but over time has become increasing unusable (take about 15 mins to get any heat through). Very annoying but not a big issue over the summer. Took the car in to be serviced at Kia Snows in Basingstoke on 3rd August and specifically said the heating and aircon needs sorting. When to pick it up and they told me it worked fine. I made the person on the service desk sit in the car with me before driving off and immediately proved it didn't work - clearly I had been fobbed off. I was told I would now have to wait another 2 weeks before I could bring the car back in. Back in on the 22nd Aug. The faulty part was identified and is covered under warranty but no replacement was available. I was told it could be a few days or A FEW MONTHS - it was clear it was likely to be a longer than a few days and I told to come and pick up my car. Get my car back and now the a/c and heat is completely broken - no heating at all no matter how long you leave it. I called a few times over the following weeks or so to get updates - no further clarity. About a month in, with no progress and I submitted a formal complaint as I was getting stonewalled and there was clearly no other way of getting this any attention or escalated in any way. Finally some clarity came (in reaction to my complaint) - the part was not going to be available until mid November. Apparently the part could be repaired with a temp fix until the part is in stock but Kia UK won't allow this - it's only allowed to be replaced - no fix allowed. So it looks like I am going to be waiting 3.5 months after I first took the car in, IF the part turns up when they say it will. According to the The Motor Ombudsman code of conduct for new car sales (which Kia has signed up to): "4.3 Spare parts will be made available from the time a new model is launched, throughout its production and for a reasonable period thereafter." Clearly not true in this case as they are saying that part has to manufactured in Korea and shipped over. So my overall experience has been 1) getting fobbed off initially 2) stonewalling until I made enough fuss 3) experiencing a belligerence, unhelpful organisation that refuses pragmatic solutions 4) has breached the code of conduct for new vehicle sales. To be fair they eventually offered a substitute car but said it could be anything, might even be a diesel - great, a brand new electric for an old banger that costs a fortune to run. Again, when I kicked up enough fuss they managed to find an EV but it was lower spec, older and was a rental, but it was made clear to me what a favour they were doing me and how uniquely well I was being treated by being offered an EV as a replacement. With the weather changing the car is dangerous to drive because it steams up and you can't see out so looks like I'll have to take the old rental car for the time being. The whole thing has been incredibly disappointing when the main reason I brought a new Kia is because of the 7 year 'no quibble' warranty. The next step (as per their complaints procedure) is to raise the complaint up to The Motor Ombudsman... I'll update on progress!
Bought my 20 plate Kia Ceed GT line in March. The passenger side speaker has already blown and stopped working. Its not covered under the 7 year warranty, only covered under a 3 year manufacturer warranty so left with a £172 bill to sort it out. Very disappointing
Terrible customer service from Kia. 2 month wait just to get my kia Sportage into the garage just to be looked at. Contacted recovery who said the car is un driveable. I’m a shift worker with an elderly parent in hospital!
Contacted Kia customer care who were not interested and sent a generic response email.
I’ve always had Kia’s but this will definitely be the last one.
As a professional driving instructor, I use my Kia Ceed for driving tuition and as such the car has to fully functional for the provision of driving tests and lessons.
The electronic key fob on my car ceased to operate and needed recoding, a 20 minute job, so you would imagine a quick simple fix, not at the Vertu Kia Nottingham dealership. I was quoted on the phone an 7 week wait until they were able to book it in. Accordingly, I visited the dealership to plead my case for a faster resolution, the female receptionist was totally unaccommodating and informed me there was nothing to be done. There was no empathy shown for this unwarranted delay. I called another Kia dealership who said they could look at my issue the same day! They took 15 minutes to rectify the problem. Why this could not have performed by this dealership? I will leave you to decide. From my experience I would highly recommend that you do not use Vertu Kia Nottingham. It takes years to build a good reputation, but 5 minutes to ruin it.
Changed my car at Swansea kia and from the moment we started looking at cars till we eventually bought one, Adam the car salesman was fantastic he provided the best service I have had in buying a car and explained every single button and features on the car before driving away, I fully recommend kia swansea and especially Adam.
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