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Review summary
KIA has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Kia Bolton absolute rubbish. Went in in March 2024 to buy a car but the system was down so promised a call back, and 16 months later it still never happened so I bought it somewhere else, now trying to BUY a service plan and promised a call from the service team, 7 days later still no call. Speak to Kia customer service and they send you to the dealer who never call back. If this is the service they offer when I am trying to buy something imagine how bad it would be if I had an issue. I have had 4 Kia's now and this will be my last one
DM Kieth Kia Leeds.
Absolute pleasure from ordering to picking up my new car.
Tony was extremely helpful and knowledgeable, and explained fully how the Motability Scheme works and how it would help me to purchase my new car.
He was instrumental in me choosing this route , as it had always worried me in the past.
Tony kept me informed regularly regarding when the car would arrive and when the adaptation work would be carried out.
The whole experience has been stress free and very straightforward .
I love the new Kia Sportage and would highly recommend the Leeds Kia dealership to anyone who wants an excellent buying experience.
I would have given them a 5 star review except for the fact that one person at the desk let them down .
I had a front camera replaced and when the work was don , the bumper was not put on straight . Had words with a certain individual that worked on the desk .
After trying to sort out the mess , I finally had a call from the service manager Bobbie !
He sorted it out with flying colours,excellent service ,polite to the point and extremely professional.
Hopefully the of his staff will take note of how it should be done .
Well done Bobbie. And thank you !
Today Monday 7th I walked into kia bristol to look at the price of a brand new picanto .I wandered around the showroom giving the salesmen plenty of time to acknowledge me AND NOTHING. I WONT BE BUYING A NEW CAR AT THIS DEALER.( shocking service) GO ELSEWHERE.
Kia have had my car for two weeks the local dealership requested a hire courtesy car Wednesday and said this would be available from enterprise Friday , evidently not true I suppose I should be greatful as in the last 11months it has broken down 5 times 3 times almost seriously injuring the driver. At least when it is in the dealership it is not trying to kill anyone, the most dangerous car I have ever known or heard of
I have been a loyal Kia customer many years, every 3 years I’d get my new car, this is the first issue I’ve had but it’s a huge one and I’m getting no replies.
I took my car back as it had some odd messages, sensor blockage, engine management light, a kia recall for coolant, the dealership Ken Brown Motors Stevenage (my usual dealership) had the car a few days, didn’t fix a few of those original problems and even gave me new ones (I now have no sensors) anyway my car was damaged, I still have no idea how but something has hit it or they’ve hit something, there are scratches all over it and weirdly the windscreen has LOADS of little chips, like it was parked on a newly stone chipped road or gave a load of kids stones and told them to chuck them at all day!! God only knows how it’s covered. Even the clean they do was terrible, couldn’t see out of windscreen properly it was all smeared and they didn’t bother doing the back at all. My car was perfect bar being dirty on inside (just mud/leaves kind of dirt nothing else) and I got the outside cleaned every 2 weeks so I know every part of the car. The garage agreed they’d done the damage (I still don’t know how) and said they’d arrange repairs, book me another 7 seater auto and spray the car so it was exactly the same again. So I wait and nothing! They’ve ignored me since, deleted my comment on the Kia Facebook page, deleted the images of damage too, they’ve not responded on Twitter yet. You’d think if you damaged a customers car you’d fall over yourself trying to please them and make it better but nope, nothing! I’ve not asked for compensation, I’ve not asked for anything extra just repair the damage you did and lend me another car the same whilst you do it! I’ve been polite but it’s getting no where. I’d avoid Kia as they are great until something goes wrong and then they hide. Absolutely gutted!
If I could give it zero stars I would. What a dreadful company, my son has a Kia Sportage, it’s within its warranty, it now needs a new engine, Kia are doing everything not to honour the warranty, but I’ve got news for them, we are not going to be bullied into giving up, my son and his partner are at their wits end so ppl DONT BUY A KIA
Awful experience with Kia warranty which has not yet been resolved.
Bought a Kia Sorrento November 2022 which came with the remainder of a seven year warranty. Took it to Kia Orbital in Ashford on August 10th because the engine management light was on. They cleaned a sensor and told us to come back if it came on again. It came on immediately. They diagnosed a failed turbo charger and we took it back to them on August 18th. They told us it was covered under the warranty but they can't get the part. It is now 4th September and they do not expect the part for another three weeks (week of the 25th September). We told the garage on 24th August that we have found suppliers who can deliver a part in 24 hours but they won't do it because they will only source from Kia. We will be without a car for seven weeks (if they actually fix it then) with no courtesy car.
Edit - We got a courtesy car after 3 weeks. We have just been told they estimate that the part will arrive in the UK on 27th November - so over three months without our car. This is despite the fact that we can get the part delivered to us by various UK companies in 24 hours if we pay for it ourselves.
Lawrence was very professional in helping us with our mobility needs he was very easy to get on with it was pleasure to meet him today would not hesitate to recommend to people
This review is for Jeff Wyler Kia in Cincinnati OHIO! They had a used Kia that I was interested in and I drove the hour to get there to test drive and or see the car and buy it! Well it was all a big fat scam! I couldn’t see the CAR and I couldn’t test drive the car (IT WAS BEING SERVICED, RIGHT) but the sales guy wanted to run my credit to PUT a deal together which is INSANE IF I COULDNT EVEN DRIVE IT OR SEE IT RIGHT! So they ran my credit and come up with the most messed up deal I’ve ever heard when I hadn’t even had a chance to see, touch, or drive it and they are putting a deal together! Which put a major ding on my credit, for their little circus trick! I left immediately for my hour trip back home with my credit being damaged and didn’t even touch or look at the car I believe they are using as a decoy to get people in there! Do NOT BUY GO LOOK OR ANYTHING AT JEFF WYLER KIA OF Cincinnati! I won’t ding the sales guy even tho I should because he was NOT WHAT HE CLAIMED to be EITHER! And I told him I’m a VETERAN NEEDING A Reliable used car and I needed it bad and he still screwed me! Do not go to the city looking it will be a big mistake they have no heart I mean it! It’s all about taking from EVERYONE they make a killing from the normal people and they just can’t give the poor a deal! Special place in hell waiting for them I mean it! I will get my used kia optima and it will be glorious! Thanks for nothing Jeff Wyler kia
Hey, I just wont to tell my story. I have been carz in dundee store, I had only an hour to go back to work, i was kind of hurry. they were kind of forced me to buy a car. my car was in other store, they asked me to go back after few days. when i have been there they already signed off everything and i found few problem and they said they are gonna fix they offered me any problem they will take care i paid extra £1062 so that they will take care of my car. after getting the card they give me appointment after 1 and half month. I left my car they didn't fix anything they just told they are not issue. they just give back the car, after that i had to left my car 6 times within 5 months. Every time i drop off my card they charge around £65 , one time they charged me £130 + £65 for two wheel nuts. Can you imagine because they don't cover by warranty. last time i dropped off because my car's radiator was leaking, They didn't look my card, Said This is normal. Last week my car is died. I have been there they said you can drop off but they don't know when they will see. I go to work everyday by my car. without my car i am kind of blind. I had to pay for recovery £60. I took my car to KIA garage, They find out Radiator leaking, Down suspension broken and CLUTCH pad broken, You guys tell me, What did i get from them, I paid around £9000 for the car, Now i have to pay another £2000 to fix. They are stupid and they are big liar. Their customer service is worsted in the uk, last things i took one of my uncle with me, they stared phoning him until he blocked their number.
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