KIA
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Huge let down by customer services
As a professional driving instructor, I use my Kia Ceed for driving tuition and as such the car has to fully functional for the provision of driving tests and lessons. The electronic key fob on my car ceased to operate and needed recoding, a 20 minute job, so you would imagine a quick simple fix, not at the Vertu Kia Nottingham dealership. I was quoted on the phone an 7 week wait until they were able to book it in. Accordingly, I visited the dealership to plead my case for a faster resolution, the female receptionist was totally unaccommodating and informed me there was nothing to be done. There was no empathy shown for this unwarranted delay. I called another Kia dealership who said they could look at my issue the same day! They took 15 minutes to rectify the problem. Why this could not have performed by this dealership? I will leave you to decide. From my experience I would highly recommend that you do not use Vertu Kia Nottingham. It takes years to build a good reputation, but 5 minutes to ruin it.