KIA
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Non existent customer service
Good to see so many reviews of KIA are the same as ours. They supplied a new engine which was fitted into our Rio. The engine packed in within a week- leaving my wife and son stranded on the (non) hard shoulder ("smart" motorway) of the M4. It was very dangerous and the traffic police said they were lucky to escape without injury. The car was towed back to the garage but they weren't allowed to touch it as the new engine was under warranty so it could only be fixed by a Kia garage- and the earliest they could do it was.......7 weeks (yes seven) later. My wife took it up with customer "service" and they replied with.....a list of other Kia garages in England. So useful. They supplied a faulty engine which risked lives, refuse to allow another garage to repair it, then take seven weeks to even look at it themselves. No apologies, no offer of help. I'll update the review if the car ever gets fixed.