KIA
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KIA Optima - Poor quality carpet
I recently purchased a KIA Optima, the car only being 5 years old and within its 7 year warranty the drivers side carpet had been worn out...now I understand the warranty does not cover deterioration however you would not expect to purchase and product that has much traffic use to wear out in such a short space of time unless the material used is substandard. You cant hide behind the disclaimer of what is stated in the warranty if the materials used are poor and does not do what is expected. I have had cars from new and never had the mat let alone the carpet wear through. Although I probably did not expect KIA to do a full repair but thought they would offer something, more concerning to me they made a decision without even looking at the damage, no video footage requested or pictures if that is the case then KIA must be making a decision based on what they already know to be a defective part and not offering any form of fix, very disappointing KIA - I did inform the responder from KIA that I would be making this public via Trustpilot they did not reply so here it is. One thing I will give KIA a star for is the response from them was speedy so on that I will give credit. Just to note KIA I will be taking this to X. Thank you from a not satisfied customer.