Darwin Homes Property Management Reviews

Horrible I had a leak on my home back in October 30th 2020 and finally got resolved in April but my inside ceiling has fallen apart u all have promised to take care of it and still till this day it has not been repaired, horrible property management company

Besides it being super hard to reach the leasing agent about information they needed instant. the front desk and everyone else said different answers when we asked the same question.

Kat was amazing she dealt with us calling and emailing like crazy she was patient professional and genuinely worked for us and was happy to call and congratulate us. She is amazing!

Dawn with Darwin homes has been spectacular with her customer service. She has given clear guidance and remedied all situations that have required her assistance. I always have said that all places and companies have issues, but the key to a good company is how they handle the issues. Dawn has done a wonderful job of supporting me as a resident of one of their homes and has shown professionalism and knowledge. I have really appreciated that level of support from a property management company.

Easy way to apply! Easy approval! Great customer service!

I have lived in this house for 7 years and since Darwin Homes took over my lease, about two years ago, they have raised my rent over $350 dollars. I've put in a maintenance request two months ago and nothing still has been done, this is the norm for them since they took over. This company will do the bare minimum and charge you as much as possible. Do not get involved with them. These are facts.

My initial experience with Darwin Homes has been awesome. Their rental criteria is clear cut and to the point. Any time I had a question, they were quick to answer. I had a few issues with my application BUT that was due in large part to a mistake that I made and the leasing team was so understanding and was willing to fix my mistake. Anytime they needed extra information (again because of a mistake I made) they reached out in a timely manner. We are excited to move into our home! Thank you Darwin Homes!

I still don’t have keys but money has been paid and house is dirty and not well kept

This was a super easy move and Darwin helped with that. They offered a program through Rhino that allows you to pay for a discounted insurance/Security Deposit. They also have a "free" service that helped setup ALL the utilities. The application was a bit detailed, but fair after reading their leasing scoring process. Granted there was a 50 dollar application fee per adult resident, which i don't ever recall having to pay to rent a home or apartment, that kind of takes away the "free" services provided. Not a big deal, but I'd rather have that fee then used to go towards renter's insurance. The folks who help coordinate all that are very helpful and informative. They make sure everything is ready for your move and clearly communicate if anything is lacking. If i have to go through a rental process again, i would be happy to see Darwin as the property management company.

All went well, looking forward to meeting our representative.

I've owned a rental home in Cleveland since 2014, and it is surprisingly hard to find a quality property management company. I feel so fortunate that Darwin has come to Cleveland, it has really changed my entire experience. I love working with Cody- he's communicative, kind, and takes care of business in a really pleasant and low-key way. I never dread having to call Cody about anything, because he's always super supportive and positive, and helps me move through whatever comes up. I highly recommend this company.

They asked for much more information than was initially asked for, making the application process more complicated and longer than I have seen anywhere else. They had poor response times and were unclear with instructions and requirements.

SO FAR SO GOOD PROMPT FRIENDLY AND VERY UNDERSTANDING, SEEMS THEY HAVE A GREAT TEAM , I can only look forward to a great new start

My move-in day was yesterday. What I received based on the photos advertised on the listing, as well as the virtual tour, were far from what the unit was actually like in-person. I was effectively catfished. Firstly, upon getting to the unit and retrieving my keys, I noticed that the front door wasn’t even LOCKED. I quite literally just turned the doorknob and was able to get inside – didn’t have to fumble with the keys at all. Anyway, let’s get to the “good stuff”: LIVING ROOM/HALLWAY - Fireplace = dusty, full of dead bugs - Floors = FLOODED; I even tried cleaning a little bit with the towels I brought but almost slipped in the process; the water I was cleaning off the floor was also dirty - Lights = very dim and barely working KITCHEN - Fridge = BROKEN!!! Very warm and the lights were completely out; dozens and dozens of dead (and a few live) bugs in the fridge trays; the groceries I had been wanting to put in there have thoroughly spoiled in my car because I prefer that over putting them in the fridge - Sink = Cause of flooding #1; filled to the brim with dirty and smelly water that, had I turned on the faucet, would have completely overflooded the unit even more; exterior was also very dirty; my younger sister, who was helping me move in, actually got physically sick being in its vicinity because of how unhygienic it was - Dishwasher = Cause of flooding #2; a giant puddle was found leaking out from beneath this area; the appliance itself was also making a lot of noise as if someone had put it to use, except…why would you have the dishwasher running in a supposedly VACANT, supposedly “move-in ready” unit? In addition to that, the noises it was making were very abnormal, almost like a bunch of rocks were put into it; definitely a safety hazard - Flooring = once again…FLOODED; almost slipped trying to clean it up; it’s also highly likely that the flooding had been fairly bad because there’s a giant water stain about three or four inches on the surface of the door leading into my bedroom; the stain itself also looks fresh and was damp when I (regretfully) touched it BEDROOM - The only redeeming part about the apartment, truly; a little dusty, sure, but that was to be expected; I like how spacious it is, but is it worth the hassle of the rest of the apartment? No. Not at all. BATHROOM - Someone’s DRIVER’S LICENSE was left on the toilet seat? Of all places? The pictures and the tour did not have this object present within them, obviously, so its appearance was probably a recent development…and I find that weird since I was under the impression that the unit wasn’t being occupied immediately before me (Darwin was paying for power before I paid servicing for my own electricity), so…that was concerning - Sink: You’d think that I would at least be able to use water from this sink…nope. Filthy water. Didn’t even bother to check the shower because I didn’t want to get rained on by unclean water. And you want to know what the cherry on top of this three-layered cake of repulsion was? Maintenance wasn’t going to be able to help me until this MONDAY or WEDNESDAY. Granted, it isn’t maintenance’s fault because Darwin uses a third-party vendor, but when I spoke to the one of the vendor’s employees myself, he told me that Darwin hadn’t classified my situation as an emergency…so he would have to prioritize his other appointments. So, Darwin Homes, you mean to tell me that: 1. not having clean water to drink, bathe in, cook with 2. not having a clean or operable fridge to store any food in, 3. being surrounded by dirty flood water and under the threat of a very probably leakage, 4. among the other grievances I listed above. does NOT constitute a maintenance emergency? Especially after I told several of Darwin’s representatives that I HAD NO PLACE TO STAY THAT NIGHT? Did they really think I would want to stay in that unit for one night, let alone 3-4 days? And all of this happened on move-in day. Day ONE.

The whole process was very smooth and even though everything was done remotely, it worked out great. The staff was on point with follow up.

The process was very easy and user friendly. The staff has been extremely helpful and answered every question and concerns we had

Smooth process good communication

Excellent, quick and friendly.

Solid from beginning to end.

Throughout the leasing process they were helpful, answered all my questions and did what they said they would do.