9 months ago
Delivery late, hasn’t turned up yet. Boy on app rude, no advice as to when delivery will take place.
10 months ago
IMO Vote down Endeavour Group stock. Asx code EDV (Owner of Dan Murphy's) Dirty Dan's FAAFO D.M Stop forcing unfair and ridiculously high amounts of personal data from your customers, simply s... See more
10 months ago
Staff always looking to assist you, especially trying new products. Good service and prices, you guys can't be beaten!!!
Used to be good. With this last order I have waited two weeks to arrive, than I've rang them. They have admitted that it is strange to take this long, than I've got a promise to informing me about the holdup... Two days gone and nothing happened. I am very disappointed. Seems like I have finished with them. They are untrustworthy to get my money in the future. SHAME!
Placed an order on 4 April. Still not dispatched - and impossible to speak to anyone. They don't respond to contact form enquiries. I'll never use this hopeless mob again. Chris
Cheapest grog around. If it isn’t, they price match. Can’t go wrong.
Using their app is great. You can buy online and they will have your order ready for pick up in 30 minutes.
Based on analysis of 213 reviews rated 1-2 stars for Dan Murphy's
“The delivery window was just "Friday" or "Tuesday", and for twice, I waited from 8 in the morning, then I get message...”
“Delivery late, hasn’t turned up yet”
“Clicked place order, but instead of going to paypal as it stated it would, it just went back to the payment details a...”
“I purchased Frangelica because it was on special - as pointed out by staff member”
“I also inquired about my $46 refund for the missing item, but have yet to receive any confirmation”
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Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
Dan Murphy's faces significant criticism from consumers, primarily due to persistent issues with delivery and customer service. Many reviewers express frustration over late or failed deliveries, with some stating they received notifications of attempted deliveries when they were home waiting. The app is frequently described as unreliable, complicating the ordering process and leading to dissatisfaction. However, there are positive mentions of in-store experiences, with some customers praising the helpfulness and professionalism of the staff. Specific locations, like the Deception Bay store, receive commendations for excellent service. Despite these positive interactions, the overwhelming sentiment remains negative, with many customers feeling let down by the overall service quality and delivery reliability.
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