IMO
Vote down Endeavour Group stock.
Asx code EDV
(Owner of Dan Murphy's)
Dirty Dan's
FAAFO
D.M Stop forcing unfair and ridiculously high amounts of personal data from your customers, simply s... See more
The delivery window was just "Friday" or "Tuesday", and for twice, I waited from 8 in the morning, then I get message saying they attempted and failed to deliver, but I was at home and no one came, no... See more
Used to be good. With this last order I have waited two weeks to arrive, than I've rang them. They have admitted that it is strange to take this long, than I've got a promise to informing me about the holdup... Two days gone and nothing happened. I am very disappointed. Seems like I have finished with them. They are untrustworthy to get my money in the future. SHAME!
Placed an order on 4 April. Still not dispatched - and impossible to speak to anyone. They don't respond to contact form enquiries. I'll never use this hopeless mob again. Chris
Based on analysis of 213 reviews rated 1-2 stars for Dan Murphy's
Customer service109 mentions
“The delivery window was just "Friday" or "Tuesday", and for twice, I waited from 8 in the morning, then I get message...”
Delivery97 mentions
“Delivery late, hasn’t turned up yet”
Payment issues35 mentions
“Clicked place order, but instead of going to paypal as it stated it would, it just went back to the payment details a...”
Pricing33 mentions
“I purchased Frangelica because it was on special - as pointed out by staff member”
Refund23 mentions
“I also inquired about my $46 refund for the missing item, but have yet to receive any confirmation”
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Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience.
Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
Company information
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Review summary
Dan Murphy's faces significant criticism from consumers, primarily due to persistent issues with delivery and customer service. Many reviewers express frustration over late or failed deliveries, with some stating they received notifications of attempted deliveries when they were home waiting. The app is frequently described as unreliable, complicating the ordering process and leading to dissatisfaction. However, there are positive mentions of in-store experiences, with some customers praising the helpfulness and professionalism of the staff. Specific locations, like the Deception Bay store, receive commendations for excellent service. Despite these positive interactions, the overwhelming sentiment remains negative, with many customers feeling let down by the overall service quality and delivery reliability.
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