CSM Property Management Ltd Reviews

A lot of the fake reviews pertaining to CSM can be easily countered by the experience of the residents of Woodlands Manor apartments in Belfast. These people had CSM as their property management company. CSM turned their gas supply off for a year or more and decided to do little or nothing in getting it back up and running in a timely manner. These poor people had to go to leisure centres to have hot showers and could not even heat their apartments/homes during an icy cold winter. The cold kills, CSM did not care one jot for the welfare of these people CSM only cared about taking their money.

Terrible service ... I've been trying to resolve many issues (which our block of apartments experiencing) with them. Unfortunately the matters/issues haven't been resolved from beginning of November 2024 (now is may 2025). They very rarely respond to emails (sometimes after a month or longer) or if they respond, the answers are not to questions/issues mentioned in the emails;

Regular updates about property maintenance. Good communication.

CSM has been managing our buy-to-let property for nearly two years. Their tenant finding service is thorough, and they conduct comprehensive reference checks. Regular property inspections give peace of mind, and their maintenance contractors do quality work. The monthly statements make tax time much easier.

The property management service is incredibly thorough. They’re always on top of compliance and ensure every detail is handled professionally.

Communication is clear and timely.

The property management service from CSM has been reliable and professional. They found good tenants quickly and handle all the day-to-day issues efficiently. Their inspection reports are detailed, and they provide good advice about property maintenance and improvements. The fees are reasonable for the service provided.

The property management service is comprehensive and professional. They handle everything from tenant finding to maintenance coordination efficiently. Monthly reports are detailed and helpful.

The maintenance coordination through CSM has been excellent. When our washing machine broke down, they arranged for a repair within 48 hours. Their contractors are professional and tidy. The only suggestion would be to improve their weekend response times, but overall, very satisfied with their service over the past year.

Taking over management of our development wasn't easy, but they handled the transition smoothly. They've implemented better maintenance schedules and improved communication with residents.

Smooth move-in process. Everything well-organized.

Professional contractors for repairs. Always do good work.

CMSNI’s knowledge of EPC legislation saved me from potential penalties. They guided me through the process effortlessly and ensured my property met all requirements.

Their transparency with fees is refreshing.

The team at CSM has been managing our block of apartments in Belfast for the past two years. The common areas are kept clean and well-maintained, and they're good about keeping us informed about scheduled maintenance work. Their online portal makes it easy to report issues and track their progress. Really appreciate how they handled the recent security gate repair - organized everything efficiently with minimal disruption to residents.

I had an urgent plumbing issue in my apartment, and the team resolved it within hours. Their quick action saved me from a lot of inconvenience.

Quick to address any issues. Professional service overall.

They’ve made it so much easier to manage my rental properties. Their proactive approach to maintenance and tenant relations means I never have to worry about a thing.

I’ve been a client of CMSNI for years, and they’ve consistently provided excellent service. Their proactive approach to property maintenance has saved me countless headaches. A trustworthy company!

They handle everything with professionalism.