Cruise1st Reviews

The initial call back was helpful and informative. Nothing was to much trouble to check on and arrange

Having had a fantastic experience with Cruise 1st I looked to book a Caribbean Cruise of for the 20th Dec 2025. Once I had chance to review the emailed quote I discovered they were quoting an extra £99 per person for the drinks package compared to the advertised price on the Cruise First TV Chanel. I asked for them to match the advertised price and even though the advisor heard the price as the program was on the TV at the time, told me that the manager would not honour it even though it was their fault. Needless to say on principle I did not book the cruise and have booked another cruise direct with the Cruise Line. I would advise double checking all details before booking with Cruise 1st!!

Such an easy process. Everything explained clearly with no jargon.I would definitely use again. Best price too.

Lydia was great helping me book our cruise, polite friendly and knowledgeable Couldn’t ask for more!

I have been booking with Cruise 1st for many Years and have found them Excellent Customer Service and Competitive and a pleasure to do Business with them I have Dealt with Michelle Darcy for at least 5 years and have to say she gets ⭐️⭐️⭐️⭐️⭐️ for service friendliness knowledgable and when you ask her something it’s done Immediately in a follow up call or email .Cannot praise her enough she is a Asset to your Cruise Team 🛳️🛳️🛳️🛳️🛳️

Don’t book flights or accommodation with Cruise1st. The flights are totally managed via cruise 1st right until checking at airport. This means any upgrades have to be done by Cruise1st at a extortionate cost. They quoted me £2k for upgrade to Prem Econ the day before flight to which I got at airport on check in desk at £340😮. Hotel at Singapore was absolutely tiny. Considering we had two suitcases, once in room we could not move. Just get cruise via Cruise1st and buy flights & accommodation yourself.

I had asked about 2-3 years ago for my data to be deleted and spoke with someone (phoned 2-3 times) and was assured But December 2024 they have again posted to me their brochure. This company does not respect GDPR.

Always honest,helpful,friendly and knowledgeable. My booking yesterday was 28% cheaper than the next nearest competitor. Happy to recommend. O

Advisor was very thorough polite and helpful

Michelle is so helpful and knowledgeable about everything.

As usual everything went smoothly, everything was fully explained.

Well done Mary Isaac. This was our third booking with cruise1st but as multiple cabins were required this time, it wasn't the smoothest. However Mary looked after us and is very patient, courteous and professional. She needed to be, putting up with my endless questions...a job well done and a credit to cruise 1st

Booking done promptly

Calvin, the saleperson dealing with me, was most efficient.

Rang Cruise 1st as we had used them last year for the first time. I was trying to combine cruise around Italy with additional stay before and after the cruise. Wendy at Cruise 1st was fantastic working out stay in Venice and Rome with flight and hotels also arranging hotel at port. Called me back numerous time to fine tune any changes we had. My daughter will manage to tick off all the places in Italy she wanted to visit. Will definitely be returning and recommending Cruise 1st

James who dealt with us went above and beyond to se ite pur booking

I emailed with a query for a last minute cruise and was emailed back within an hour. Erin went above and beyond to sort cruise and stay at a competitive price plus a reduced rate for a drink package compared to the actual cruise site.

Mary from cruise 1st went above & beyond in assisting us, I would recommend cruise 1st and Mary & score her 10/10, thank you again for making this so very easy.