9 months ago
You can do the whole booking together. Flights, cruise etc.
MAry Issac was so friendly and made the whole experience a pleasant one. Very quick with the confirmation and nothing was too much bother. Fantastic experience.
Peter was professional , helpful and patient as we have not cruised before we had many questions which were all answered fully with helpful advice.
Victoria helped me so much she was due to finish for the day but stopped on to help me out. Nothing was too much trouble for her. I have used cruise 1st before and they always are there to help you out with your holiday.
Good website, good prices, average sales person though
Very helpful and friendly staff
James was really helpful organising different elements of our trip and explaining it all thoroughly.
I can't praise Emma enough, Just called to request a delay in my flights home after our Australian cruise for 2026, the service has been so smooth. I cannot thank Emma for her knowledge and expertise, she has really gone above and beyond. A credit to Cruise1st, thank you Emma Short, so happy and would love to book another cruise in the near future.
The service I’ve received from Cruise1st so far has been amazing. I made an inquiry online about a Virgin Voyages cruise purely out of curiosity and with no real intention of booking, however after exchanging a couple of emails and then having a couple of conversations with Farah I had decided to book not just one but 2 cruises with them! I’ve been what I would consider to be an awkward customer, applying tricky promotions and making changes to my bookings but nothing was too much trouble for them. This is particularly refreshing having recently booked a trip with Destination2 who genuinely couldn’t care less the minute they had taken my deposit. Farah even kept in touch with me when she was on holiday herself, and in her absence my bookings were handled by Martin who was equally fabulous, patient and pulled out all the stops to make sure I got everything I wanted from my (now 3!) booked cruises. On top of all this they got me a great deal. To say I’m thrilled would be an understatement and I will certainly be recommending Cruise1st and booking with them again.
Booked a Caribbean cruise for my 60th next year and Wendy in customer services was very helpful and answered all my questions and sorted everything from local flights to transfers to cruise and our return can recommend cruise 1st as we ve use them several times over the years
Changing flight time after booking and paying they think a 10 hour layover is ok
Amazing Marvellous Mary - booked with Cruise 1st a few times, with no issues, but have to note that booking with Mary was the best, she went above and beyond and is always quick to reply. Very knowledgeable and through. Thank you Mary and Cruise 1st !!
Great travel agent 😄😄
Mary Isaac was absolutely brilliant she kept us informed if any extra flights were available and she made the experience really enjoyable. She was very professional she is an asset to your company and she is still available if I have any questions.
Our call was answered quickly. Kashmir was very good and answered all our questions.
very helpful and pleasant man
Have love everything it’s a home away from home, all the staff are very good and welcoming, polite, very respectful and they are always there to help us around, because of that our children are coming in February 2025 many MSC is now our second home on sea next year we are heading to Dubai many thanks and wish you all the best keep it and God bless you all.🙏🏼🙏🏼
Thinking about a cruise for a week and put a list together of questions that I had. Rang cruise1st and spent a good half hour getting my questions answered and then booked. The sales person Alan was pleasant and very patient. Feeling confident our holiday is in good hands.
Good honest advice and a smooth booking process
Why do you advertise cruises that when I check reviews the ship is awful old bad plumbing etc it just waisted time see a cruise you fancy then realize the ship is dreadful. Good news internet is broad so dont need to utilze greedy website who couldnt care less about customers only comission
Great service
Based on analysis of 46 reviews rated 1-2 stars for Cruise1st
“The agent they sold you the cruise is not longer your point of contact and their customer services opening hours are...”
“We have booked for a cruise with MSC with Cruise1st and was assured that was the best price possible however the cru...”
“We booked a cruise from Mauritius to Cape Town in April 2026 The itinerary said that we would fly from London airport...”
“No offer of refund despite being a clear misrepresentation in written and verbal information”
“It appears these days that Cruise 1st TV has become the place for booking MSC cruises, despite their claim that they...”
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Cruise1st is a UK-based travel agency specializing in providing a wide range of cruise options tailored to various customer preferences and budgets. The company offers exclusive cruise deals to stunning destinations across the globe, allowing customers to easily search for cruises based on specific criteria such as departure dates, cruise lines, and destinations. By focusing on affordability, Cruise1st aims to help travelers find their perfect cruise experience at competitive prices. Catering to both seasoned travelers and first-time cruisers, Cruise1st provides uniquely tailored packages that may include onboard credits and special offers. Their user-friendly platform allows customers to explore and compare various cruise options, ensuring that they can make informed decisions when booking their vacations. With a commitment to customer satisfaction, Cruise1st is dedicated to simplifying the cruise booking process for its clientele.
Cruise1st receives overwhelmingly positive feedback, with many reviewers praising the helpful and efficient service provided during the booking process. Customers appreciate the ease of booking, often highlighting the thorough explanations given by agents, which contribute to a stress-free experience. Specific agents, such as Farook and Emma, receive commendations for their exceptional support. However, some consumers express dissatisfaction with post-booking customer support, noting a decline in responsiveness once the booking is confirmed. A few reviews mention unexpected issues, such as a crowded cruise experience. Overall, Cruise1st is recognized for its excellent customer service and organized booking process, making it a popular choice among travelers. The sentiment is predominantly positive.
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