Cruise1st Reviews

Excellent five star service. Emma knew her stuff and answered all our questions. Very easy booking.

I have booked cruise with Cruise1st on a previous trip. The agent Emma was very helpful. Excellent service todate.

Adam was excellent very helpful and understanding.

Dealt with Mary Isaac who was her usual professional self and helped me to obtain the best deal. Many thanks.

IN GOOD FAITH, cruise 1st sold us an Azamara Quest cruise package which included a South African Land Tour. The Azamara Quest Cruise, clearly detailed that it included their "AZAMARA ESSENTIALS PACKAGE", this clearly describes having Unlimited WIFI on One Device, we have had no WIFI throughout the Cruise, I complained to Azamara Guest Services onboard, and, indeed at a meeting with two Officers. Their reply was to offer me TWO DAYS WIFI, onboard as some sort of consolation, I turned it down flat. It was as if Azamara were now doing me a favour, you paid for twelve days WIFI, we are not going to honour this, but, to stop you complaining, accept two days WIFI, and then go away and leave us alone. Have a very good look at what is included in their ESSENTIALS PACKAGE. Oh and I forgot to say, this trip was to Celebrate our 40th Wedding Anniversary a VERY SPECIAL TRIP, been looking forward to it for some time You know, being an untrusting person, I even emailed cruise 1st not that long after booking it, just to clarify which Azamara Package we were on ESSENTIALS you replied. And, I have the copy of the detailed inclusions sent to me, by reply. I lettered the Captain of the Azamara Quest detailing all of the above, SHAMEFUL reply via his two Officers. I wouldn't trust cruise1st to buy a Cruise of any kind from them in the future, not, the up market brand of AZAMARA CRUISES. Should cruise1st be selling on behalf of AZAMARA, should Azamara be doing business with cruise1st? The answer is clearly NO.

Very competitive cost for a great cruise and stay in Boston Really helpful cruise specialist and very quick booking experience Very impressed

A great big thank you to Lesley in customer service she was so helpful and cheery I had a query and she put my mind at rest . Thank you keep up the great work Lesley

Farook, sorted everything again - always helpful and knowledgeable.

Booked cruise with no fuss very knowledgeable nothing to much trouble

After several calls and checks by both parties our requests were met and booking successful. Thanks

This company does not provide an unsubscribe facility and block my mailbox with unwanted junk mail. When i contact them by phone they say thet don't have my details but still get unwanted brosures. Unless yiu are certain you want this mail do not subscribe

From 2015 about 5 times we booked cruise 2week to 30 days I got good prices customer service staff always helpful

I would like to thank Mary Isaac of 1st Cruises for all her hard work. She went above her remit to ensure I am able to celebrate my Special Birthday on a cruise in style. She was so patient, kind and courteous and endeavoured to make sure that I was happy with everything she arranged. She was very informative and was able to advice me fully about travel visa’s and what currency exchange I’ll require for my trip.

Booked three cruises in the last couple of weeks as always Martin is a real pleasure to deal with. He is always helpful, knowledgeable and goes the extra mile to make sure you’re happy with your booking. Can’t praise him enough

Clear and concise advise given and very helpful

Shocking customer service and issues with price agreed on the vs total on the invoice

We have booked 20+ cruises with Cruise 1st and every agent we have used has provided excellent service. Our most recent cruise was booked by Lydia who covered every part of the journey (Transatlantic) including flights hotel stays and cruise. Always a 5 🌟 service 🛳✈️

Very caring and flexible team.