Consumer Rights Solicitors provides legal services focused on consumer protection matters, particularly those involving electronic products and devices. The firm likely assists clients with issues such as defective goods, warranty disputes, unfair trading practices, and consumer contract problems related to electronics purchases. They offer legal advice and representation to help consumers understand their rights and seek appropriate remedies when dealing with electronics retailers and manufacturers.
Consumer Rights Solicitors receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff, particularly individuals like Paul and Gemma. Customers frequently highlight the clear communication and support they receive throughout the claims process, expressing satisfaction with the service and the outcomes of their claims.
However, a small number of reviews raise concerns about delays in communication and the clarity of the claims process, with some users feeling frustrated by a lack of updates. A few negative comments describe experiences that suggest distrust, labeling the company as "vile" or "dodgy." Despite these criticisms, the majority of consumers appreciate the friendly and informative service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.9 | 55 |
| Aug 25 | 2.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I had a probably very obvious query but Bryan was very clear and explained the situation really well and friendly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Consumer Rights Solicitors is #2 of 5 on overall rating in this group.
60 reviews of Consumer Rights Solicitors. Filter by what matters to you.
Over a year ago
Spoke with Becky who guided me through how the system works. I have provided my ID and all I can now do is wait to how the claim progresses. I will update with the outcome when claim is complete
Over a year ago
Gemma Shaugnessy has been fantastic resolving a matter 💯please with way she handled it very professionally done 😊
Over a year ago
VILE VILE DODGY COMPANY NEVER EVER HAVE I APROACHED THESE CHANCERS YET THEY HAVE MY NAME AND MOBILE NUMBER PLAIN SCAMMERS I HAVE NEVER EVER SIGNED UP WITH THESE SCUMBAGS FOR A MOTOR FINANCE CLAIM AND... See more
Quick answers to the questions people ask most.
Our consumer rights solicitors handle faulty products, warranty disputes, refund claims, misleading advertising, and defective electronics including smartphones, laptops, TVs, and appliances. We assist with both in-store and online purchase disputes under consumer protection laws.
Many consumer rights cases are handled on a no-win, no-fee basis, meaning you only pay if we succeed. Initial consultations are typically free, and we'll provide a clear fee structure before proceeding with your case.
Under consumer protection laws, you're entitled to a repair, replacement, or refund for faulty goods that don't match their description or aren't fit for purpose. You typically have up to 6 years to make a claim, though shorter periods may apply for certain remedies.
For faulty goods, you have up to 30 days for a full refund, and up to 6 months where the burden of proof is on the retailer. After 6 months, you may still have rights but will need to prove the fault existed at purchase.
Yes, we assist with manufacturer and extended warranty disputes when companies refuse valid claims or impose unfair terms. We can challenge warranty exclusions and ensure you receive the coverage you paid for.
Keep all receipts, warranty documents, correspondence with the retailer/manufacturer, and evidence of the fault (photos, videos). Try resolving the issue directly with the seller first, as this strengthens your position if legal action becomes necessary.
Yes, we handle disputes for electronics purchased online, including issues with delivery, condition upon arrival, and returns. Online purchases have additional protections, including a 14-day cooling-off period for returns without reason.
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Spoke with Becky who guided me through how the system works. I have provided my ID and all I can now do is wait to how the claim progresses. I will update with the outcome when claim is complete
Gemma Shaugnessy has been fantastic resolving a matter 💯please with way she handled it very professionally done 😊
Initially used their website form to give details for a car claim. I heard nothing for over a week. I then used their info email on their website and sent the info through again. Less than a week later I received a response to my email and then subsequently almost the same response to the form I'd filled in. I then received (twice) a contract to sign but other than my name, none of the information I had supplied them was in the contract. I decided not to pursue and told them twice in response to each email as clearly two people in their office were responding. Today I have received an update on "my case" due to the recent announcement in the news. I am furious! I told them I didn't wish to pursue because they cannot seem to be able to keep appropriate logs of their own admin or complete their own contracts with the customers details. Do not use this firm, find yourselves a company that can actually answer correctly and produce correct, informative contracts.
VILE VILE DODGY COMPANY NEVER EVER HAVE I APROACHED THESE CHANCERS YET THEY HAVE MY NAME AND MOBILE NUMBER PLAIN SCAMMERS I HAVE NEVER EVER SIGNED UP WITH THESE SCUMBAGS FOR A MOTOR FINANCE CLAIM AND THEY ARE NOW DEMANDING MY PERSONAL DETAILS REPORTING TO REGULATOR JOHN CORLETTO NO 1348870PEOPLE HAVE STATED BEFORE ON HERE DETAILS HAVE BEEN PASSED ON BY MY CLAIM GROUP WHO I ALSO NEVER INSTRUCTED
Recently wrote to me looking for proof of identity and address. This, in regards to a car loan class action. I replied asking for name address of the principals of this firm. The email was undelivered. The documents asked for can be used to impersonate me. Also, I was part of similar class action before and was never asked that.
I had a probably very obvious query but Bryan was very clear and explained the situation really well and friendly. Thank you
Good communication and a good service would recommend the staff and company
I have been in contact with J. Madeley (I hope it's okay I have used her surname) for some times in regards to an ongoing claim and I just wanted to bring to the attention of those relevant just how kind and reassuring she is to communicate with - no matter how silly my query she is always very quick to give me a detailed rundown of how things are going and has been consistently helpful throughout. Very grateful to her for all her help and I don't doubt this will continue until everything is completed. so thank you!
Spoke with Bryan with regards to an on going claim, He was very helpful, Informative and made it clear what the procedures are moving forward Thank you for your Help
I told my son that I contacted you. He led me to think that I may have made a mistake and could be scammed. I rang you and Paul answered. Paul explained the system to me and convinced me that I was not being scammed. I told him that I was fearful, that I live in rented accommodation, have a Motability car and no savings. Paul spoke to me very gently, was very patient, kind and convinced me that I was not being scammed. Thanks Paul
Excellent service from Alexandra. Kept me up to date throughout the whole process and was very helpful. She won my case and I received a good financial settlement. Would definitely recommend and if needed in the future I would definitely use this firm again. Thank you so much for everything.
Very helpful and insightful answered every questioned ask with detail
They kept us up to date with every thing they did. They were only a phone call away for any questions & we're only to willing to answer and put minds at rest with everything. Also very polite & helpful no waiting for answers things dealt with in a timely, professional manner.
I entrusted my motor loan claim with Consumer Rights Solutions and they have kept me Fully Informed at all times regarding any developments my latest phone call came from Bryan who explained all the relevant details throughly.
Good communication, pleasant service an friendly,brian who called to keep me updated great service hope it continues 👍
Awsome service. Dean Williams
Firstly. Speaking to someone on the phone quickly was excellent the person I spoke to Paul, was so helpful and friendly, which gave me such confidence that I was dealing with a professional company of which I was hoping that was and of which I believe is the case and has relieved my stress, Thank you Alan Reeves.
Corus is always very polite and friendly and this makes my dealings and interactions with the company much better and effective.
Simple cases may resolve within weeks through negotiation, while complex disputes could take several months. Most consumer electronics cases settle out of court, which significantly reduces timeframes compared to full litigation.
You'll need proof of purchase, documentation of the fault, any repair attempts, and correspondence with the seller. Photos or videos of defects, expert reports, and witness statements can also strengthen your case.
Yes, we can assist when retailers unfairly refuse returns or impose unreasonable conditions that contradict consumer protection laws. Your statutory rights often exceed store policies, and we can enforce these legal protections.
Consumer Rights Solicitors provides legal services focused on consumer protection matters, particularly those involving electronic products and devices. The firm likely assists clients with issues such as defective goods, warranty disputes, unfair trading practices, and consumer contract problems related to electronics purchases. They offer legal advice and representation to help consumers understand their rights and seek appropriate remedies when dealing with electronics retailers and manufacturers.
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