Great company
Great company. regular updates about the case. Paul was very polite, and to the point.

Consumer Rights Solicitors provides legal services focused on consumer protection matters, particularly those involving electronic products and devices. The firm likely assists clients with issues such as defective goods, warranty disputes, unfair trading practices, and consumer contract problems related to electronics purchases. They offer legal advice and representation to help consumers understand their rights and seek appropriate remedies when dealing with electronics retailers and manufacturers.
Consumer Rights Solicitors receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff, particularly individuals like Paul and Gemma. Customers frequently highlight the clear communication and support they receive throughout the claims process, expressing satisfaction with the service and the outcomes of their claims.
However, a small number of reviews raise concerns about delays in communication and the clarity of the claims process, with some users feeling frustrated by a lack of updates. A few negative comments describe experiences that suggest distrust, labeling the company as "vile" or "dodgy." Despite these criticisms, the majority of consumers appreciate the friendly and informative service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.9 | 55 |
| Aug 25 | 2.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I had a probably very obvious query but Bryan was very clear and explained the situation really well and friendly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Consumer Rights Solicitors is #2 of 5 on overall rating in this group.
60 reviews of Consumer Rights Solicitors. Filter by what matters to you.
Great company. regular updates about the case. Paul was very polite, and to the point.
I found the young man very pleasant, talked through everything I needed to know
Musa was very professional and quick to provide the information and updates. Many thanks
Brilliant communication. Still waiting for decisions from the Supreme Court, but I have been updated along the way. Cheers Amanda!
Quick answers to the questions people ask most.
Our consumer rights solicitors handle faulty products, warranty disputes, refund claims, misleading advertising, and defective electronics including smartphones, laptops, TVs, and appliances. We assist with both in-store and online purchase disputes under consumer protection laws.
Many consumer rights cases are handled on a no-win, no-fee basis, meaning you only pay if we succeed. Initial consultations are typically free, and we'll provide a clear fee structure before proceeding with your case.
Under consumer protection laws, you're entitled to a repair, replacement, or refund for faulty goods that don't match their description or aren't fit for purpose. You typically have up to 6 years to make a claim, though shorter periods may apply for certain remedies.
For faulty goods, you have up to 30 days for a full refund, and up to 6 months where the burden of proof is on the retailer. After 6 months, you may still have rights but will need to prove the fault existed at purchase.
Yes, we assist with manufacturer and extended warranty disputes when companies refuse valid claims or impose unfair terms. We can challenge warranty exclusions and ensure you receive the coverage you paid for.
Keep all receipts, warranty documents, correspondence with the retailer/manufacturer, and evidence of the fault (photos, videos). Try resolving the issue directly with the seller first, as this strengthens your position if legal action becomes necessary.
Yes, we handle disputes for electronics purchased online, including issues with delivery, condition upon arrival, and returns. Online purchases have additional protections, including a 14-day cooling-off period for returns without reason.
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Musa was a great help and went above and beyond!
First company to contact us REC the claim very impressed with Corus
Consumer Rights Solicitors are always careful to ensure that I receive regular updates on my case not only by email but they always take the time to call me to check that I understand what they have emailed me about, that I have actually received the email and whether or not I have any questions. Excellent service and I would recommend them to anybody reading this review.
Bryan dealt with my question politly, explained everything I needed to know and put me at rest. Many thanks M Cornforth
Excellent service, very quick response to my questions Thankyou
Musawas very polite and extremley helpful problem easily solved
So far, CR Solicitors have been brilliant. The previous firm I instructed were really bad at communication. These guys however have been amazing, keeping me updated even on the small stuff, which is massively appreciated especially during a long-winded process! I feel much calmer and more composed about the process, which makes me believe that they are the right company for the job!
Excellent work by the team to help solve the situation
The person that dealt with my questions was knowledgeable and precise
Always keep me updated and give plenty of clear information and guidance about how the case is going
The call was clearly and precise and kept me up to date
Answered my questions quickly and was transparent
I was contacted some time ago by Costumer Rights Solicitors informing me about my eligibility of claiming back the high interest rate which I was charged on my PPI claim. It looked some what strange at the beginning but going through the process with the firm I was awarded thousands of pounds and I am extremely happy because I could pay off some debts… I do recommend the firm as they are professional and friendly.
Simple cases may resolve within weeks through negotiation, while complex disputes could take several months. Most consumer electronics cases settle out of court, which significantly reduces timeframes compared to full litigation.
You'll need proof of purchase, documentation of the fault, any repair attempts, and correspondence with the seller. Photos or videos of defects, expert reports, and witness statements can also strengthen your case.
Yes, we can assist when retailers unfairly refuse returns or impose unreasonable conditions that contradict consumer protection laws. Your statutory rights often exceed store policies, and we can enforce these legal protections.
Consumer Rights Solicitors provides legal services focused on consumer protection matters, particularly those involving electronic products and devices. The firm likely assists clients with issues such as defective goods, warranty disputes, unfair trading practices, and consumer contract problems related to electronics purchases. They offer legal advice and representation to help consumers understand their rights and seek appropriate remedies when dealing with electronics retailers and manufacturers.
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