Very friendly and helpful 👍
Very friendly and helpful 👍

Consumer Rights Solicitors provides legal services focused on consumer protection matters, particularly those involving electronic products and devices. The firm likely assists clients with issues such as defective goods, warranty disputes, unfair trading practices, and consumer contract problems related to electronics purchases. They offer legal advice and representation to help consumers understand their rights and seek appropriate remedies when dealing with electronics retailers and manufacturers.
Consumer Rights Solicitors receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff, particularly individuals like Paul and Gemma. Customers frequently highlight the clear communication and support they receive throughout the claims process, expressing satisfaction with the service and the outcomes of their claims.
However, a small number of reviews raise concerns about delays in communication and the clarity of the claims process, with some users feeling frustrated by a lack of updates. A few negative comments describe experiences that suggest distrust, labeling the company as "vile" or "dodgy." Despite these criticisms, the majority of consumers appreciate the friendly and informative service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.9 | 55 |
| Aug 25 | 2.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I had a probably very obvious query but Bryan was very clear and explained the situation really well and friendly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Consumer Rights Solicitors is #2 of 5 on overall rating in this group.
60 reviews of Consumer Rights Solicitors. Filter by what matters to you.
Very friendly and helpful 👍
Great service from Bryan explaining everything about the case and and moving forward 👍👍
I really I will recommend this company to anyone. They are so understandable and so straightforward to deal with your case or any case again I really i’m very thankful how they handling my case 🙏
Gemma is a True Professional - she is courteous, kind and very helpful with my worrying enquiry. A BIG THANK YOU, Gemma. ME
Quick answers to the questions people ask most.
Our consumer rights solicitors handle faulty products, warranty disputes, refund claims, misleading advertising, and defective electronics including smartphones, laptops, TVs, and appliances. We assist with both in-store and online purchase disputes under consumer protection laws.
Many consumer rights cases are handled on a no-win, no-fee basis, meaning you only pay if we succeed. Initial consultations are typically free, and we'll provide a clear fee structure before proceeding with your case.
Under consumer protection laws, you're entitled to a repair, replacement, or refund for faulty goods that don't match their description or aren't fit for purpose. You typically have up to 6 years to make a claim, though shorter periods may apply for certain remedies.
For faulty goods, you have up to 30 days for a full refund, and up to 6 months where the burden of proof is on the retailer. After 6 months, you may still have rights but will need to prove the fault existed at purchase.
Yes, we assist with manufacturer and extended warranty disputes when companies refuse valid claims or impose unfair terms. We can challenge warranty exclusions and ensure you receive the coverage you paid for.
Keep all receipts, warranty documents, correspondence with the retailer/manufacturer, and evidence of the fault (photos, videos). Try resolving the issue directly with the seller first, as this strengthens your position if legal action becomes necessary.
Yes, we handle disputes for electronics purchased online, including issues with delivery, condition upon arrival, and returns. Online purchases have additional protections, including a 14-day cooling-off period for returns without reason.
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Paul contacted me last week regarding my compensation claim. He was great! So friendly as soon as I answered the phone. He took his time in listening to me and explained the process clearly. Made me feel comfortable and understood I couldn’t talk for too long. Was like talking to a friend!
Regularly updated and concise information from Paul.
I missed a call so called back and spoke to Emma, after security she updated me as to my case but I was impressed by her friendly and informative nature on the phone. It's always nice to speak to someone positive at the end of a long day!
Your adviser was very helpful and made me feel comfortable well done Bryan
Very efficient, great service especially from the lady I spoke to on the phone, Brooke Wright, she was very helpful and very patient whilst waiting for myself to find an address on my phone.
Paul helped me out with what I needed and got straight to the point. He was very helpful. Thanks
Emma was brilliant. She corrected my error in no time.
Paul was knowledgeable and helpful
Bryan Gave an update as to where the claim is and was very informative. Get to chat to and ask relevant questions about the ongoing claim and potential outcome.
I have dealt with (CRS) Consumer Rights solicitors for quite some time. In regards to their call handling team I have found them to be exceptional in every aspect. The young man I have spoken with on several occasions is called Paul and he is the epitome of the true professional. He is able to answer all my questions fully, has been regular in keeping me updated and has a fantastic attitude towards us the customers. He is an absolute 5 star representative of your company and I cannot praise him highly enough. Please pass along my gratitude and admiration to him for the outstanding service he provides. As my case draws closer to a final decision I would also like to endorse the company for the professional manner in which they operate. Thanks guys from a very grateful and appreciative customer!
All was explained very clearly and very polite.
Simple cases may resolve within weeks through negotiation, while complex disputes could take several months. Most consumer electronics cases settle out of court, which significantly reduces timeframes compared to full litigation.
You'll need proof of purchase, documentation of the fault, any repair attempts, and correspondence with the seller. Photos or videos of defects, expert reports, and witness statements can also strengthen your case.
Yes, we can assist when retailers unfairly refuse returns or impose unreasonable conditions that contradict consumer protection laws. Your statutory rights often exceed store policies, and we can enforce these legal protections.
Consumer Rights Solicitors provides legal services focused on consumer protection matters, particularly those involving electronic products and devices. The firm likely assists clients with issues such as defective goods, warranty disputes, unfair trading practices, and consumer contract problems related to electronics purchases. They offer legal advice and representation to help consumers understand their rights and seek appropriate remedies when dealing with electronics retailers and manufacturers.
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