Consumer Rights Solicitors provides legal services focused on consumer protection matters, particularly those involving electronic products and devices. The firm likely assists clients with issues such as defective goods, warranty disputes, unfair trading practices, and consumer contract problems related to electronics purchases. They offer legal advice and representation to help consumers understand their rights and seek appropriate remedies when dealing with electronics retailers and manufacturers.
Consumer Rights Solicitors receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff, particularly individuals like Paul and Gemma. Customers frequently highlight the clear communication and support they receive throughout the claims process, expressing satisfaction with the service and the outcomes of their claims.
However, a small number of reviews raise concerns about delays in communication and the clarity of the claims process, with some users feeling frustrated by a lack of updates. A few negative comments describe experiences that suggest distrust, labeling the company as "vile" or "dodgy." Despite these criticisms, the majority of consumers appreciate the friendly and informative service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.9 | 55 |
| Aug 25 | 2.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I had a probably very obvious query but Bryan was very clear and explained the situation really well and friendly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Consumer Rights Solicitors is #2 of 5 on overall rating in this group.
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Quick answers to the questions people ask most.
Our consumer rights solicitors handle faulty products, warranty disputes, refund claims, misleading advertising, and defective electronics including smartphones, laptops, TVs, and appliances. We assist with both in-store and online purchase disputes under consumer protection laws.
Many consumer rights cases are handled on a no-win, no-fee basis, meaning you only pay if we succeed. Initial consultations are typically free, and we'll provide a clear fee structure before proceeding with your case.
Under consumer protection laws, you're entitled to a repair, replacement, or refund for faulty goods that don't match their description or aren't fit for purpose. You typically have up to 6 years to make a claim, though shorter periods may apply for certain remedies.
For faulty goods, you have up to 30 days for a full refund, and up to 6 months where the burden of proof is on the retailer. After 6 months, you may still have rights but will need to prove the fault existed at purchase.
Yes, we assist with manufacturer and extended warranty disputes when companies refuse valid claims or impose unfair terms. We can challenge warranty exclusions and ensure you receive the coverage you paid for.
Keep all receipts, warranty documents, correspondence with the retailer/manufacturer, and evidence of the fault (photos, videos). Try resolving the issue directly with the seller first, as this strengthens your position if legal action becomes necessary.
Yes, we handle disputes for electronics purchased online, including issues with delivery, condition upon arrival, and returns. Online purchases have additional protections, including a 14-day cooling-off period for returns without reason.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Simple cases may resolve within weeks through negotiation, while complex disputes could take several months. Most consumer electronics cases settle out of court, which significantly reduces timeframes compared to full litigation.
You'll need proof of purchase, documentation of the fault, any repair attempts, and correspondence with the seller. Photos or videos of defects, expert reports, and witness statements can also strengthen your case.
Yes, we can assist when retailers unfairly refuse returns or impose unreasonable conditions that contradict consumer protection laws. Your statutory rights often exceed store policies, and we can enforce these legal protections.
Consumer Rights Solicitors provides legal services focused on consumer protection matters, particularly those involving electronic products and devices. The firm likely assists clients with issues such as defective goods, warranty disputes, unfair trading practices, and consumer contract problems related to electronics purchases. They offer legal advice and representation to help consumers understand their rights and seek appropriate remedies when dealing with electronics retailers and manufacturers.
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