CrowdTrust
CategoriesBlog
CrowdTrust

Experience AI-powered reviews and insights about businesses worldwide. Share your experiences and get personalized recommendations tailored to your needs.

About

  • About CrowdTrust
  • Community
  • Careers
  • Press
  • Blog

Support

  • Help Center
  • Guidelines
  • Contact Us
  • FAQs

Legal

  • Privacy Policy
  • Terms of Service
  • Cookie Policy
  • GDPR Compliance

Business

  • CrowdTrust for Business
  • Claim Your Profile
  • CrowdTrust API
  • Partnership

Newsletter

Stay updated with the latest reviews and trends

 

© 2026 TrustNew, Inc. All rights reserved.

SitemapAccessibility
HomeCrabtree Property Management Reviews
Crabtree Property Management logo

Crabtree Property Management Reviews

2.9971098265895955 out of 5 stars
2.9971098265895955 out of 5 stars
3.0
|Average|346 reviews

Last reviewed 8 months ago

TrustScore

3.0
2.9971098265895955 out of 5 stars
Average
5 out of 5 stars
145
4 out of 5 stars
33
3 out of 5 stars
3
2 out of 5 stars
6
1 out of 5 stars
159
346 reviews in total

Review summary

Crabtree Property Management receives mixed feedback from its customers, reflecting both commendable service and significant frustrations. Many reviewers praise the helpfulness and responsiveness of staff members like Daniella and Hussain, highlighting their prompt issue resolution and pleasant interactions. Positive experiences often mention effective communication and quick action on maintenance requests. However, a substantial number of complaints focus on poor service quality, with customers describing the company as incompetent and accusing it of extracting fees without delivering adequate services. Issues such as long response times, unfulfilled promises, and difficulties in obtaining refunds are frequently cited.

✨
Based on reviews, created with AI

See what reviewers are saying

Alex M
Alex MFeatured

8 months ago

1 out of 5 stars

These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property... See more

Ajit Patel
Ajit PatelFeatured

8 months ago

1 out of 5 stars

NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

Anonymous
AnonymousFeatured

9 months ago

1 out of 5 stars

Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun w... See more

Paul
PaulFeatured

9 months ago

1 out of 5 stars

Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 a... See more

Filter by rating:
JB
JB
1 reviews•New Reviewer
almost 5 years ago
5 out of 5 stars

Thank you Lina !

Having lived in my property for nearly 4 years, I have noticed a welcomed and very much appreciated improvement in service over the last 12 months since Rachel & Lina took over the account. I find them extremely accommodating and have no issues in the time or manner with which they respond to my queries and or requests raised in my apartment block. It has greatly improved our quality of life and our overall residential experience. Thanks !

Helpful?
Charlotte
Charlotte
1 reviews•New Reviewer
almost 5 years ago
5 out of 5 stars

Professional, efficient and amazing service

Over the last 5 years Clive Winton has been extremely helpful, professional and supportive when dealing with any problems. He has answered emails promptly and dealt with any issues in my block efficiently. Thank you!

Helpful?
Elizabeth Ingram
Elizabeth Ingram
1 reviews•New Reviewer
almost 5 years ago
5 out of 5 stars

Service with a smile

Very quick responding to calls and emails, friendly and professional team always happy to help! Highly recommended

Helpful?
James Benton
James Benton
1 reviews•New Reviewer
almost 5 years ago
4 out of 5 stars

Greatly improving with new staff

After having a bad experience historically with Crabtree to date we have recently had exceptional service in our Colindale development from Rachel & Lina. We had a site tour and they have been very prompt to fix and address my concerns. Great job guys - keep it up!

Helpful?
Leaseholder
Leaseholder
1 reviews•New Reviewer
almost 5 years ago
1 out of 5 stars

AVOID AVOID AVOID

Awful company they give me such bad anxiety!! Their staff are rude and sarcastic. They do the bare minimum, are extremely slow and ignore calls and messages. Please avoid them at all costs, if you are considering buying a leasehold managed by these cowboys DON’T DO IT its not worth the toll it will take on your mental health. The very fact that this John Osbourne bloke is quick to respond to every single negative feedback on here but not our actual emails is PROOF that they have their priorities misplaced. Its a cover up this company is a shambles!

Helpful?
Linas Juodeikis
Linas Juodeikis
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Helped with parking charges

They were kind enough to support me while dealing with a parking charge issue that i had

Helpful?
Momo Cat
Momo Cat
1 reviews•New Reviewer
about 5 years ago
1 out of 5 stars

Rude and unprofessional beyond belief

The development where I am renting is managed by Crabtree and they are useless most of the time. On top of unruly refuse room, security issue and broken lift, the thing that upsets me the most is their attitude. Earlier this week the only lift in my block was broken (again) and was not repaired timely. I happened to have two dining chairs being delivered to me while the lift was broken so I called to ask when the lift will be fixed as I am on high floor. The lady on the phone first accused me of breaking the lift with the furniture. After I explained to her that it was broken before I even moved anything she rudely told me that if I move any furniture after it's fixed I'll break it again because of the weight limit. So two dining chairs will break a lift? Seriously? I then asked her what are people supposed to do when they move home - carry all the furnitures up and down the staircases? And the Crabtree lady dared to say yes!!!! I was in disbelief so I asked her again if she expects people to carry bed and wardrobe up and down 7 floors - and - she said yes and she does not see anything wrong with it!!!!!!! I would hire her as my removalist if she really would do that. I also checked the weight limit of the lift afterwards and it's 675kg. Stupidly I forgot to ask her name because I was already so angry and stunned. I don't think I have come across anyone more ridiculous, rude, unprofessional ever. I am so glad that I will be moving out very soon and no longer have to deal with Crabtree.

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
Shay T
Shay T
1 reviews•New Reviewer
about 5 years ago
1 out of 5 stars

Terrible property, anxiety just to deal with ! Useless and unprofessional

Terrible company. I was not happy with maintenance on my street and refused to pay service charge and now due to this ive been referred to Property debt collectors. who are forcing me to pay and extra 250£ and they barely maintain the grounds. Bins in the play area are always overflowing seems to be only emptied once a month rubbish flying area and not sightly. When issues occur you leave your details for them to contact you and no one ever gets back to you. Horrible company giving me bad anxiety just to deal with and getting fined unnecessarily. would not recommend don't buy a house in the area if it's managed by this company because its absolutely useless. Also had a voicemail left by a lady from the accounts team horrible tone and at end of call she slams the phone down which was so rude and unprofessional.

Helpful?
Knight
Knight
1 reviews•New Reviewer
about 5 years ago
1 out of 5 stars

Lack of communication.

I have just received a letter from my mortgage company asking for £2600 in legal fees accumulated because Crabtree could not be bothered to contact me about my service charge. I have had no contact from Crabtree until this. Have just received a really frightening package of legal stuff with CCJ's and court orders etc. Just tried to phone but guess what? No answer...

Helpful?
Joanne Hayden
Joanne Hayden
1 reviews•New Reviewer
about 5 years ago
1 out of 5 stars

This company are a joke

This company are a joke. Our estate management company (with three volunteer directors) have been battling with this shambles of a company due to a dispute of our accounts. We have now been told that, far from us being able to save our residents money, we actually OWE Crabtree money (over £700) for works that we requested but were never told there were additional call out charges for (over £150 for someone to come from over 50 miles away to tell us that we couldn't do what we wanted and £65 charge to "install" 3 signs on lampposts with cable ties). Not one person in that company told us about these charges until the accounts were submitted to us late. They're appalling. Even some of the minutes that we have received from AGMs looked like they were from an entirely different meeting, We're now looking at getting rid of them.

Helpful?
Darryl
Darryl
1 reviews•New Reviewer
about 5 years ago
1 out of 5 stars

Words cannot honestly even come close…

Words cannot honestly even come close to describing how bad this company is, and i am not exaggerating! Utterly utterly aweful doesn't even come close. They provide the absolute minimalist service in return for extortionate fees that rise yearly. They offer minus zero customer service... They really do need to be shut down fast!

Helpful?
Taya La
Taya La
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Credit to Senior Property Portfolio Manager at Crabtree

I have a leak in my flat coming in from the terrace area and have put in a claim with NHBC. NHBC requested information with regards to the building ie height, material etc. Information that I as a leaseholder won't have and Crabtree had to provide these. For the last 3 months it went back and forth and it was very difficult to obtain the information required from the previous property manager and a pure waste of time going from pillar to post. However, I have now spoken to the Senior portfolio manager at Crabtree Property who is great and very helpful. My understanding is that most of the property managers as well as our building manager report into him but he still took the time to personally look after my case and assisted me with the information required in a swift manner. The turnaround time was good and he also followed up with phone calls.

Helpful?
Matthew
Matthew
1 reviews•New Reviewer
over 5 years ago
1 out of 5 stars

No communication whatsoever

Currently live in a flat managed by Crabtree property, leak in roof reported a few months back, no communication about who or when it will be fixed, had to ring them to find any info (if you can get through) communal hallway carpet soaking right by my front door, every time it rains more and more water pours down the wall right over plug sockets. Still awaiting an update, little to no communication!

Helpful?
Consumer
Consumer
1 reviews•New Reviewer
over 5 years ago
1 out of 5 stars

Disappointment in Crabtree

I have currently been living in a flat which is managed by Crabtree Property. I find their service to be appalling. There is no security cameras outside our properties. My car along with 3 other cars, were vandalised outside our property. My car itself was keyed along the whole passenger side, from the bonnet to the rear wheel arch. I called them and they said they could not do nothing for me, as there is no cameras and was asked to send images of the damage done to the vehicle, the damage happened 4th May, I sent the images and got a automatic reply back on 5th May and have not heard anything back from them. I have called them in regards to installing security cameras as couple weeks before this it seems someone had messed around with my tyres and there was no air in the tyre, I also have 2 young kids which I mentioned and it isn’t spare if someone messes around with my car. We pay a service charge, for them to come, there is spider webs in my hallway and outside my door, which I have to clean myself. The doors been damaged and no one has come to sort this out. What are we paying for if nothing is being done? My windows which are meant to be cleaned once a year are filled with webs on the outside and for someone who has a fear of spiders, I can’t open my windows. Overall Crabtree is appalling, and just take our money and not provide a excellent service.

Helpful?
Abby
Abby
1 reviews•New Reviewer
over 5 years ago
1 out of 5 stars

Avoid, avoid, AVOID!

I am exasperated trying to deal with this firm. I own a flat and have lived there now for five years and I have yet to have any sort of positive interaction with this company. Despite numerous requests, I have yet to be given any sort of contact details for my "property manager". Absolutely disgraceful. Yet they keep putting up their rates EVERY year and are very quick to write to you to inform you of these increases. I am now going to make a formal complaint as I have no other option. Steer clear at all costs!!! @John - I sent you an email. Kindly confirm receipt. JOHN- I keep getting a delivery failure to the email address you provided. Please advise.

Helpful?
JAMES BROWNE
JAMES BROWNE
1 reviews•New Reviewer
over 5 years ago
1 out of 5 stars

Dehavilland close Northolt

Dehavilland close Northolt , when Crabtree acquired the maintenance contract they were very efficient they promised the hallways and exterior ares would be decorated every five years sadly this promise has not been kept.for many years now the interior & exterior areas have been a disgrace , window frames rotten where they have not been painted,floor tiles cracked and falling to pieces Walls discoloured and marked...this is the first thing my tenants see when they come to view...A great advertisement for a well maintained property ..... shame on you Crabtree

Helpful?
Kevin Stokes
Kevin Stokes
1 reviews•New Reviewer
over 5 years ago
1 out of 5 stars

Goodbye Crabtree

We had Crabtree at our estate in Ipswich. Totally useless. The only thing they excelled at was taking more money of us. Four of us residents became non stipendary directors. We took advise how to get rid of them and appoint a new management company. This we achieved! The new company excellent all residents happy. It was a lot of hard work but well worth it.

Helpful?
Sylvie Ford
Sylvie Ford
1 reviews•New Reviewer
over 5 years ago
1 out of 5 stars

Anstey Road

Anstey Road, Farnham. I reported a damp problem coming from the roof on 26th December 2019 - it has yet to be investigated (Sept 2020) despite the contractor being clear to them about what needs to happen. Meanwhile the problem is becoming increasingly worse and obviously will cost more to fix and put right. Emails ignored, or when responded to are really unhelpful and actions promised not followed up. Really disgraceful - very expensive and poor value for money. Really unhelpful and high handed. AVOID...

Helpful?
Kartcat
Kartcat
1 reviews•New Reviewer
over 5 years ago
1 out of 5 stars

Laughable response from Crabtree as…

Laughable response from Crabtree as expected. The most 'interesting' aspect of which is that their bullying management team are so quick to defend themselves on platforms like this that I had a response almost immediately. Yet when you email them directly and request them to provide repairs that have been totally ignored for over 10 years, decorate the interior of the building for the first time since it was built WITHOUT DISGRACEFUL ADDITIONAL CHARGES or remove totally unreasonable CCJS from your account AS A PROPERTY OWNER WHO REFUSES TO BE BULLIED INTO PAYING EXTORTIONATE CHARGES FOR GROSSLY SUBSTANDARD WORK you get no response at all. Sound familiar in our current far right wing elitist controlled society? Wonder who is getting backhanders from their extortionate fees? The Leasehold Law is a licence to extort money and needs to be changed drastically to include fairness and maintenance work of an acceptable standard at a reasonable price

Helpful?
Emma
Emma
1 reviews•New Reviewer
over 5 years ago
1 out of 5 stars

Crabtree is the worst property…

Crabtree is the worst property management company EVER ! We’ve had mayor ASB issues on our estate that they run and all They can say is contact the police of course the police get contacted but the problem is theirs no lighting and no CCTV nothing to deter criminal activity but they say it’s not up to the leaseholders to pay for that we had a stabbing in the 1/8/20 i’ve contacted them several times asked them to come and clean up the blood is very distressing to see every time you walk out your front door but still nothing they don’t answer emails or calls totally useless there wolves in sheep skin !!

Helpful?
Previous12131415161718Next

The CrowdTrust Experience⭐

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

Take a closer look

About Crabtree Property Management

Crabtree Property Management is a well-established property management company based in London, UK, providing comprehensive management solutions for over 35 years. The company specializes in block management, residential estate management, and financial management services tailored to meet the needs of property developers, freeholders, and Resident Management Companies (RMCs). With a portfolio that includes over 17,000 units, Crabtree is entrusted by numerous stakeholders to ensure the effective upkeep and daily operations of residential properties. The company prides itself on its commitment to community and resident satisfaction, offering a range of supporting services that facilitate smooth property management. Crabtree's expertise extends to new build developments, where they collaborate with leading UK developers to ensure efficient handovers, as well as assisting RMCs in managing residential properties. Through their dedicated approach, Crabtree Property Management aims to relieve property owners of day-to-day responsibilities, allowing them to focus on their investments.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

⭐
Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.